Home > About us > Contact us > Your options for customer service

Your options for customer service

The below table lists your options for a range of commonly required Commercial Passenger Vehicle Victoria services:

SERVICE

CUSTOMER OPTION

Driver Accreditation

For more information see Applying for a driver accreditation.

Driving Instructor Authority

For more information see Applying for driving instructor authority.

Mutual Recognition for Driver Accreditation and Driving Instructor Authority

For more information see Mutual Recognition.

Booking Service Provider

For more information see Register as a Booking Service Provider.

Registering a commercial passenger vehicle

For more information see Register a vehicle to carry commercial passengers.

Replacement driver photo identification card

Requests can be emailed to driver@cpv.vic.gov.au

Replacement driver certificate

Drivers can view or download an electronic copy by creating a user portal account.

Replacement Multi Purpose Taxi Program (MPTP) driver smartcard

Requests can be emailed to driver@cpv.vic.gov.au

Replacement driver MPTP card PIN re-set

Requests can be emailed to driver@cpv.vic.gov.au

Application for Internal review

For more information see Internal review of a decision.

Emergency vouchers for use by MPTP drivers of unbooked vehicles (taxis)

  • a maximum of two (2) voucher books can be issued per vehicle
  • only the vehicle registration owner can request emergency MPTP vouchers
  • request vouchers by email to mptp@cpv.vic.gov.au
  • please provide the following information:
    • name of owner
    • business address
    • mobile number
    • driver licence number
    • accreditation number
    • number plate(s)

Interstate vouchers for use by MPTP members

Requests can be emailed to mptp@cpv.vic.gov.au