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Your options for customer service

Our walk-in Customer Service Centre closed permanently on Friday 1 November 2019.

A key part of this decision was the digital transformation of our services. In particular, moving almost all applications to online platforms which resulted in a dramatic decrease to the number of visitors to the Centre.

The below table lists your options for a range of commonly required Commercial Passenger Vehicle Victoria services:

SERVICE

CUSTOMER OPTION

Driver Accreditation

Online at cpv.vic.gov.au

Mutual Recognition lodgement and application fee

(application on website)

Post to GPO Box 1716, Melbourne VIC 3001

Driving Instructor Authority

(application form available on website)

Post to GPO Box 1716, Melbourne VIC 3001

Driving Instructor Authority Mutual Recognition

(application form available on website)

Post to GPO Box 1716, Melbourne VIC 3001

Booking Service Provider Registration

(Information for applicants form)

Post to GPO Box 1716, Melbourne VIC 3001

Contact us for further information on how the application may be lodged

Registering a commercial passenger vehicle

Online at cpv.vic.gov.au

Replacement photo identification card

Contact us on 1800 638 802 to have a new card mailed to you

Replacement driver certificate

Contact us on 1800 638 802 to have a new certificate mailed to you

Replacement Multi Purpose Taxi Program (MPTP) driver smartcard

Contact us on 1800 638 802 to have a new card mailed to you

Driver MPTP card PIN re-set

Contact us on 1800 638 802 to have a new card mailed to you

Application for Internal review

Post to GPO Box 1716, Melbourne VIC 3001

Update details

Contact us to update your details

Morning delivery of MPTP driver cards

All cards will be mailed to your postal address

Emergency vouchers for use by MPTP drivers of unbooked vehicles (taxis)

  • a maximum of two (2) voucher books can be issued per vehicle
  • only the vehicle registration owner can request emergency MPTP vouchers
  • request vouchers by email to mptp@cpv.vic.gov.au
  • please provide the following information:
    • name of owner
    • business address
    • mobile number
    • driver licence number
    • accreditation number
    • license plate number(s)

Interstate vouchers for use by MPTP members

Contact us on 1800 638 802 to have them mailed to you

Visit

Make a payment

On cpv.vic.gov.au

Online payment system

Bpay

Australia Post

Phone 1800 638 802

Send a cheque or money order via mail

Payment Authorisation form

Q&As

Why did the Customer Service Centre (CSC) close?

All services offered at the Customer Service Centre are now available online or through other service channels which are more accessible, faster and efficient for our customers.

Over the past ten years, the industry, and indeed the former Victorian Taxi Directorate, Taxi Services Commission and now Commercial Passenger Vehicles Victoria, have experienced numerous reforms that have revolutionised the industry.

A key part of this has been the digital transformation of our services. In particular, moving almost all applications to online platforms has resulted in a dramatic decrease to the number of visitors to our Customer Service Centre.

What type of services did the Customer Service Centre offer, and where do I refer to now?

Please refer to our table above, which lists all functions that were carried out at the Customer Service Centre.

All CPVV customers will be well-served by our range of online services and other service channels.

What if I need to talk to a person or need help with a certain task?

Our Customer Service Team is available on 1800 638 802, from 8.30 am to 5.00 pm, Monday to Friday, should you need additional help or have a question. Visit contact us for more information.

What do I do if I need to reset my MPTP card in the future?

Drivers needing to reset their MPTP cards can contact us on 1800 638 802 to organise a new card, which will be mailed out to them.

What if I want to lodge a paper form?

The majority of paper applications are no longer used, however our remaining paper documents can be mailed to GPO Box 1716 Melbourne VIC 3001.