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Customer care during the coronavirus (COVID-19) pandemic

Service

Customer questions

Option 1

Option 2

Multi Purpose Taxi Program

Are you applying for MPTP Membership?

Call 1800 638 802 to leave a message and a customer care team member will call you back

Email mptp@cpv.vic.gov.au

Do you have questions regarding your MPTP Member Subsidy?

Call 1800 638 802 to leave a message and a customer care team member will call you back

Email mptp@cpv.vic.gov.au

Compliance

Do you need to lodge a complaint?

Visit this page to complete the online feedback form

Email complaints@cpv.vic.gov.au

Do you need to lodge a notifiable incident?

Visit this page to complete the online feedback form

 

Do you require a Camera Download?

Call 1800 638 802 to leave a message and a customer care team member will call you back

Email qac@cpv.vic.gov.au

Drivers & Vehicle Owners

Are you applying for driver accreditation?

Visit this page to complete the online application form

Email driver@cpv.vic.gov.au

Do you have an application pending?

Email driver@cpv.vic.gov.au

 

Do you need to register your vehicle as a CPV?

Visit this page to complete the online application form

Email registration@cpv.vic.gov.au

Booking Service Providers (BSPs)

Do you want to become a BSP?

Visit this page to find out how to apply

Email contact@cpv.vic.gov.au

Questions about safety

Visit our online industry safety toolbox

 

Questions regarding data requests

Email bsp.data@cpv.vic.gov.au

 

All other enquiries - email contact@cpv.vic.gov.au