Section navigation

Home > About us > Feedback and Complaint Form > Information collection

Information collection

Privacy and Data Protection Act 2014

Commercial Passenger Vehicles Victoria (CPVV) may require you to provide information about you including personal information and sensitive information as defined in the Privacy and Data Protection Act 2014 (Vic) and ‘health information’ as defined in the Health Records Act 2001 (Vic) (Information).

The Information is required under the Commercial Passenger Vehicle Industry Act 2017 (Vic) and Transport (Compliance and Miscellaneous) Act 1983 (Vic) (the Acts). The Information will be used for CPVV functions and activities under those Acts, including considering and investigating your complaint. If it is not provided, CPVV may not be able to properly consider or investigate your complaint.

The Information may also be used for other purposes under the Acts such as for CPVV’s lawful regulatory purposes, including the prevention, detection, investigation, prosecution or punishment of criminal offences or misconduct.

CPVV usually discloses the Information to related transport bodies or associations and government agencies such as the Australian Criminal Intelligence Commission, Attorney General’s Office, Victoria Police, other law enforcement agencies, VicRoads,

CPVV’s medical panel, Consumer Affairs Victoria, the Victorian Equal Opportunity and Human Rights Commission and any other government agency or other persons whose activities are relevant to CPVV’s functions under the Acts. They may also include booking service providers, vehicle owners and drivers that are related to complaints.

The disclosure is for the purposes of the statutory functions of either CPVV or these government agencies or other bodies or persons. CPVV will also disclose the Information whenever required to do so by law, for example in order to comply with an order of a Court or Tribunal.

You may be contacted by CPVV if we require further Information in relation to the complaint, including about whether you are satisfied with how it was handled or resolved.

You may gain access to the Information by contacting or writing to CPVV at privacy@cpv.vic.gov.au, to the Privacy Officer, Commercial Passenger Vehicles Victoria, GPO Box 1716, MELBOURNE, VIC, 3001 or by telephoning 1800 638 802 (toll-free for fixed landlines only). See our Privacy Policy for more information. Alternatively, you may ask CPVV for a copy of the Privacy Policy at any time or request that a copy of the Privacy Policy be sent to you.

Additionally, the gathering and handling of information generally by CPVV is provided for within Part 13 of the Act.