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Information Statements

Commercial Passenger Vehicles Victoria (CPVV) is the regulator of the commercial passenger vehicle industry in Victoria. This industry includes commercial passenger vehicle services, commercial or local bus services and driving instructor services.

CPVV releases a large amount of information through online and print publishing. These Information Statements outline our function and role and make it easy for the public to find information regarding key functions, services, reports and outputs, and demonstrate how we make information available to the public.

More information about Freedom of Information can be found on our Freedom of Information webpage.

Statement 1: Organisation and functions

CPVV (formerly the Taxi Services Commission) is an independent statutory authority established in 2017 under the Transport Integration Act 2010 to regulate the commercial passenger vehicle industry in Victoria.

The primary objective of the CPVV is to regulate the commercial passenger vehicle industry in a manner that promotes the provision of commercial passenger vehicle services that are customer responsive, safe, competitive, efficient and accessible.

CPVV undertakes education, compliance and enforcement functions outlined in the Commercial Passenger Vehicle Industry Act 2017, the Transport (Compliance and Miscellaneous) Act 1983, the Road Safety Act 1986 and the Transport Integration Act 2010.

These functions include but are not limited to:

  • assessing and registering commercial passenger vehicles and booking service providers;
  • assessing and accrediting drivers of commercial passenger vehicles and commercial or local bus services;
  • assessing and issuing driving instructor authorities;
  • administering the ‘Multi Purpose Taxi Program’ and the ‘Wheelchair Accessible Commercial Passenger Vehicle Subsidy Scheme’;
  • promoting the provision of commercial passenger vehicle services that are customer focussed, safe, competitive, efficient and accessible;
  • providing information, education and assistance to commercial passenger vehicle industry participants to support their compliance with industry legislation and regulations;
  • handling customer complaints regarding the operation and performance of commercial passenger vehicles;
  • monitoring, investigating and enforcing compliance with industry legislation and regulations; and
  • advising the Minister on the operation of relevant legislation.

In carrying out these functions and powers, CPVV undertakes to always act in a fair, impartial, independent and transparent manner.

More information relating to CPVV and our functions, can be found on this website in:

If you require other information about our functions, you may contact us directly by email at contact@cpv.vic.gov.au or by phone (toll-free) on 1800 638 802.

Statement 2: Categories of documents

CPVV creates many documents and records in the course of its work. We use a number of electronic documents and records management systems to classify, store, access and manage the broad range of electronic and hard copy documents that we hold.

Under section 7 of the Freedom of Information Act 1982 (FOI Act), an agency must publish a statement of the categories of documents it maintains. This statement broadly describes the documents we hold.

The types of documents that CPVV holds include documents relating to:

  • the accreditation of drivers and registration of commercial passenger vehicles and booking service providers, including application forms and accompanying information received from applicants and other agencies, such as Victoria Police, VicRoads, medical practitioners or the Courts
  • driver agreements
  • Multi Purpose Taxi Program applications
  • Wheelchair Accessible Commercial Passenger Vehicle Subsidy Scheme applications  and accompanying documents
  • financial statements/records
  • annual reports
  • correspondence
  • meeting records
  • action plans
  • operational and compliance
  • policies, procedures, guidelines and specifications
  • registers
  • stakeholder surveys.

The above list is not an exhaustive list and provides a snapshot of the documents we hold.

To find a specific topic relating to CPVV, please conduct a full search of our website site map, or send an email to contact@cpv.vic.gov.au for further information.

Statement 3: Freedom of Information arrangements

Under the Freedom of Information Act 1982 (Vic) (FOI Act), members of the public have the right to request access to documents held by CPVV.

Further information on how to make a Freedom of Information request with us is available at:

Requests for documents we hold should be made in writing and sent to:

Freedom of Information Officer
Commercial Passenger Vehicles Victoria
GPO Box 1716
MELBOURNE VIC 3001.

For general FOI enquiries, please send an email to foi@cpv.vic.gov.au.

Once the request is received, the FOI Officer will process it in accordance with the FOI Act.

Statement 4: Publications

CPVV produces a wide range of information, including forms which can be accessed on this website.

The resource locations and content presented above provide a snapshot of the information available on our website and are not an exhaustive representation.

In some cases, it is not possible to supply the publication as a downloadable file. If you require further assistance, please contact us directly by email at contact@cpv.vic.gov.au or by phone (toll-free) on 1800 638 802.

Statement 5: Rules, policies and procedures

This section highlights some areas in which CPVV publishes internal rules, policies and procedures online. Please note the list below is not intended to be an exhaustive list of all the information that is publicly available.

Types of information that can be found on this website include:

  • policies, guidelines and legislation
  • rights and responsibilities for accredited drivers and passengers
  • internal review
  • information about CPVV’s Public Register
  • information on fares
  • accessibility statement
  • privacy policy and
  • complaint handling procedures.

More information relating to rules, policies and procedures can be found at:

To find a specific topic relating to CPVV, please conduct a full search of our website site map.

You can provide feedback on our policies and practices, either online using the feedback and complaints form or by post.

Statement 6: Report literature

This section illustrates examples of where CPVV publishes a wide range of reports and information about reforms that have been implemented.

To request further information, please contact us directly by email at contact@cpv.vic.gov.au or by phone (toll-free) on 1800 638 802.