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Industry engagement

Engaging with the CPV industry

Commercial Passenger Vehicles Victoria (CPVV) is the Victorian regulator of the commercial passenger vehicle industry.

We keep our stakeholders informed and up to date on things that may affect them.

The best way to keep updated is through our eNewsletter. If you’re not already a subscriber, register your details and we'll keep you informed. We also produce a Booking Service Provider (BSP) Bulletin, which goes out to all registered BSPs.

Languages and Communication Survey

The purpose of this survey was to understand how the CPV industry prefers to receive information from us in terms of language and communication device.

The survey was sent to over 100,000 industry participants and 7,860 completed it.

The data showed:

  • 77% prefer us to communicate with them in English
  • 75% use our website as their main source of information
  • 66% use emails to and from us as their source of information
  • 81% use Facebook as their preferred social media channel.

For more detailed results read the following report:

CPV industry language preference survey results April 2021 PDF, 149.5 KB