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Industry engagement

Engaging with the CPV industry

Commercial Passenger Vehicles Victoria (CPVV) is the Victorian regulator of the commercial passenger vehicle industry.

We keep our stakeholders informed and up-to-date on things that may affect them.

The best way to keep updated is through our eNewsletter. If you’re not already a subscriber, register your details and we'll keep you informed. We also produce a Booking Service Provider (BSP) Bulletin, which goes out to all register BSPs.

In addition to our ongoing communication and engagement channels, we run an Industry Implementation Group (IIG). This group provides valuable input into the way we deliver industry reforms, projects or key initiatives and CPVV’s strategic objectives of:

  • safety
  • accessibility
  • customer focussed
  • competition
  • being an effective regulator.

IIG membership consists of representatives from the commercial passenger vehicle industry including those from the taxi, hire car and rideshare sectors.

This group is designed to assist us in delivering on our objectives and in implementing key industry changes. While the IIG provides significant input into matters, it is not a decision-making body.

Industry Implementation Group

The IIG specifically focuses on key industry changes being implemented following the introduction of the Commercial Passenger Vehicle Industry Act 2017.

The key functions of the IIG are to:

  • provide feedback that reflects the views of their industry, members or representative body in relation to the commercial passenger vehicle industry
  • provide information to us in relation to industry changes.

It also provides an opportunity for members to work closely with us to:

  • aid in the efficient delivery of the reforms
  • test assumptions and proposals
  • workshop ideas and possible solutions.