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19 Jul 2019

System issues affecting CPVV customer services today

Due to a third party, a number of systems related to driver accreditation are unavailable today (19 July).

This means all queries and processes related to Driver Accreditation are unavailable.

Our Customer Service Centre is closed for today and our Customer Call Centre can only take queries related to registrations and the Multi Purpose Taxi Program (half price taxi card program)

The public register is also unavailable.

For any Driver Accreditation related processes and queries, please continue to check our website for further updates or contact us next week.

We apologise for the inconvenience.

17 Apr 2019

Issue of driver MPTP card update

If you’re an accredited driver and your current Multi Purpose Taxi Program (MPTP) card is due to expire at the end of April or May, you’ll automatically be sent a new one in the post.

There is no need to contact CPVV – your card will be sent to the postal address you have registered with us before your current card expires.

Your replacement card is only available by post and can’t be collected in person at the CPVV Customer Service Centre.

New cards have already been issued where April expiry dates exist.

Newly accredited drivers

If you’re a newly accredited drivers who will provide unbooked (taxi) services, you’ll receive your new MPTP card via post.

Ordering a replacement smartcard

If you have lost your MPTP card or it has been damaged, but it has not expired, you can request a replacement by contacting us on 1800 638 802.

Your new card will be sent by mail or you can choose to pick it up at our Customer Service Centre, Lower Ground Floor, 1 Spring Street, Melbourne. If you wish to collect it in person, you’ll need to bring photo identification, such as a valid Victorian Driver Licence.

If your card is due to expire soon and you chose to order a replacement, your new card will have the same expiry date. It may be advisable to wait until your automatically issued new card arrives via the post, as this will be valid for three years.

25 Mar 2019

Issue of driver MPTP card update

If you’re an accredited driver and your current Multi Purpose Taxi Program (MPTP) card is due to expire at the end of April, you’ll automatically be sent a new one in the post.

There is no need to contact CPVV – your card will arrive by the end of April at the postal address you have registered with us.

Your replacement card is only available by post and can’t be collected in person at the CPVV Customer Service Centre.

New cards have already been issued where February or March expiry dates exist.

Newly accredited drivers

If you’re a newly accredited drivers who will provide unbooked (taxi) services, you’ll receive your new MPTP card via post.

Ordering a replacement smartcard

If you have lost your MPTP card or it has been damaged, but it has not expired, you can request a replacement by contacting us on 1800 638 802.

Your new card will be sent by mail or you can choose to pick it up at our Customer Service Centre, Lower Ground Floor, 1 Spring Street, Melbourne. If you wish to collect it in person, you’ll need to bring photo identification, such as a valid Victorian Driver Licence.

If your card is due to expire soon and you chose to order a replacement, your new card will have the same expiry date. It may be advisable to wait until your automatically issued new card arrives via the post, as this will be valid for three years.

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