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12 Mar 2019

Issue of driver MPTP card update

If you’re an accredited driver and your current Multi Purpose Taxi Program (MPTP) card is due to expire at the end of March, you’ll automatically be sent a new one in the post.

There is no need to contact CPVV – your card will arrive by the end of March at the postal address you have registered with us.

Your replacement card is only available by post and can’t be collected in person at the CPVV Customer Service Centre.

New cards have already been issued for those that expired at the end of February.

Newly accredited drivers

If you’re a newly accredited drivers who will provide unbooked (taxi) services, you’ll receive your new MPTP card via post.

Ordering a replacement smartcard

If you have lost your MPTP card or it has been damaged, but it has not expired, you can request a replacement by contacting us on 1800 638 802.

Your new card will be sent by mail or you can choose to pick it up at our Customer Service Centre, Lower Ground Floor, 1 Spring Street, Melbourne. If you wish to collect it in person, you’ll need to bring photo identification, such as a valid Victorian Driver Licence.

If your card is due to expire soon and you chose to order a replacement, your new card will have the same expiry date. It may be advisable to wait until your automatically issued new card arrives via the post, as this will be valid for three years.

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