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10 Oct 2019

Customer Service Centre to close permanently

CPVV’s Customer Service Centre located on the Lower Ground Floor, 1 Spring St, Melbourne, will close its doors permanently at 4pm, Friday 1 November.

A key part of this decision has been informed by the digital transformation of our services. In particular, moving almost all applications to online platforms has resulted in a dramatic decrease to the number of visitors to our Customer Service Centre.

Our customers will continue to receive excellent services through our online and other customer service channels.

Please visit our web page Customer Service Centre to close to access:

  • our customer service directory on how to access all of our customer service offerings once the services closes
  • questions and answers about the CSC closure
  • further contact details, should you require more information.

03 Oct 2019

Annual fee invoicing has commenced

If you were due to receive your invoice between June-September 2019, it will be emailed or posted to you by mid-October 2019.

If required, you will also receive your medical assessment form to complete.

If you haven’t received your invoice by the end of October 2019, you should contact us .

If your invoice is due from October onwards, you will receive your invoice approximately 30 days prior to your anniversary date (the date you were granted accreditation and appears on your driver certificate).

The annual fee will be payable by the due date given on the individual invoice. For details of current fees, see Fees and charges.

Further information (including how to pay your invoice):

Please read our frequently asked questions.

28 Aug 2019

Update to Mutual Recognition – August 2019

We have introduced some welcome changes for industry to our Mutual Recognition processes.

New South Wales commercial passenger vehicle drivers can now apply for mutual recognition in Victoria.

Interstate drivers, who have held driver accreditation in Victoria within the last 6 months, may be granted Victorian driver accreditation without further interstate enquiries.

This move will prove practical for commercial passenger vehicle drivers based in border towns, such as Albury-Wodonga.

Visit our Mutual recognition page to learn more about our recent changes and to download our updated mutual recognition declaration form.

17 Apr 2019

Issue of driver MPTP card update

If you’re an accredited driver and your current Multi Purpose Taxi Program (MPTP) card is due to expire at the end of April or May, you’ll automatically be sent a new one in the post.

There is no need to contact CPVV – your card will be sent to the postal address you have registered with us before your current card expires.

Your replacement card is only available by post and can’t be collected in person at the CPVV Customer Service Centre.

New cards have already been issued where April expiry dates exist.

Newly accredited drivers

If you’re a newly accredited drivers who will provide unbooked (taxi) services, you’ll receive your new MPTP card via post.

Ordering a replacement smartcard

If you have lost your MPTP card or it has been damaged, but it has not expired, you can request a replacement by contacting us on 1800 638 802.

Your new card will be sent by mail or you can choose to pick it up at our Customer Service Centre, Lower Ground Floor, 1 Spring Street, Melbourne. If you wish to collect it in person, you’ll need to bring photo identification, such as a valid Victorian Driver Licence.

If your card is due to expire soon and you chose to order a replacement, your new card will have the same expiry date. It may be advisable to wait until your automatically issued new card arrives via the post, as this will be valid for three years.

25 Mar 2019

Issue of driver MPTP card update

If you’re an accredited driver and your current Multi Purpose Taxi Program (MPTP) card is due to expire at the end of April, you’ll automatically be sent a new one in the post.

There is no need to contact CPVV – your card will arrive by the end of April at the postal address you have registered with us.

Your replacement card is only available by post and can’t be collected in person at the CPVV Customer Service Centre.

New cards have already been issued where February or March expiry dates exist.

Newly accredited drivers

If you’re a newly accredited drivers who will provide unbooked (taxi) services, you’ll receive your new MPTP card via post.

Ordering a replacement smartcard

If you have lost your MPTP card or it has been damaged, but it has not expired, you can request a replacement by contacting us on 1800 638 802.

Your new card will be sent by mail or you can choose to pick it up at our Customer Service Centre, Lower Ground Floor, 1 Spring Street, Melbourne. If you wish to collect it in person, you’ll need to bring photo identification, such as a valid Victorian Driver Licence.

If your card is due to expire soon and you chose to order a replacement, your new card will have the same expiry date. It may be advisable to wait until your automatically issued new card arrives via the post, as this will be valid for three years.

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