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14 May 2019

Commercial passenger vehicle accessibility survey

Commercial Passenger Vehicles Victoria (CPVV) invites you to participate in a survey regarding the accessibility of taxi, hire car and rideshare services in Victoria.

In acknowledging the crucial role that access to commercial passenger vehicles plays in the social and economic inclusion of persons with a disability or health condition, CPVV is conducting surveys to assist CPVV in understanding the lived experience of the industry from the perspective of users, drivers and booking service providers.

The surveys are confidential and anonymous.

The data collected from the surveys will inform a report on the state of accessibility within the industry, which will provide a vehicle for consumers to make informed choices regarding CPV travel; will identify opportunities for improvement, highlight industry best practice, and drive industry to make positive change; and will identify areas where regulatory intervention may be required, informing the work and focus of CPVV.

We encourage you to make your voice heard and assist CPVV in ensuring the commercial passenger vehicle industry is accessible for everyone.

If you are a user of commercial passenger vehicles please visit the user survey

If you drive a commercial passenger vehicles please the driver survey

17 Apr 2019

Issue of driver MPTP card update

If you’re an accredited driver and your current Multi Purpose Taxi Program (MPTP) card is due to expire at the end of April or May, you’ll automatically be sent a new one in the post.

There is no need to contact CPVV – your card will be sent to the postal address you have registered with us before your current card expires.

Your replacement card is only available by post and can’t be collected in person at the CPVV Customer Service Centre.

New cards have already been issued where April expiry dates exist.

Newly accredited drivers

If you’re a newly accredited drivers who will provide unbooked (taxi) services, you’ll receive your new MPTP card via post.

Ordering a replacement smartcard

If you have lost your MPTP card or it has been damaged, but it has not expired, you can request a replacement by contacting us on 1800 638 802.

Your new card will be sent by mail or you can choose to pick it up at our Customer Service Centre, Lower Ground Floor, 1 Spring Street, Melbourne. If you wish to collect it in person, you’ll need to bring photo identification, such as a valid Victorian Driver Licence.

If your card is due to expire soon and you chose to order a replacement, your new card will have the same expiry date. It may be advisable to wait until your automatically issued new card arrives via the post, as this will be valid for three years.

25 Mar 2019

Issue of driver MPTP card update

If you’re an accredited driver and your current Multi Purpose Taxi Program (MPTP) card is due to expire at the end of April, you’ll automatically be sent a new one in the post.

There is no need to contact CPVV – your card will arrive by the end of April at the postal address you have registered with us.

Your replacement card is only available by post and can’t be collected in person at the CPVV Customer Service Centre.

New cards have already been issued where February or March expiry dates exist.

Newly accredited drivers

If you’re a newly accredited drivers who will provide unbooked (taxi) services, you’ll receive your new MPTP card via post.

Ordering a replacement smartcard

If you have lost your MPTP card or it has been damaged, but it has not expired, you can request a replacement by contacting us on 1800 638 802.

Your new card will be sent by mail or you can choose to pick it up at our Customer Service Centre, Lower Ground Floor, 1 Spring Street, Melbourne. If you wish to collect it in person, you’ll need to bring photo identification, such as a valid Victorian Driver Licence.

If your card is due to expire soon and you chose to order a replacement, your new card will have the same expiry date. It may be advisable to wait until your automatically issued new card arrives via the post, as this will be valid for three years.

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