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New industry guidance released: CPV Industry Code of Practice - Part 2

24 Feb 2020

There’s new guidance to support members of the CPV industry meet legal requirements to operate.

The Victorian Commercial Passenger Vehicle Industry Code of Practice (the Code), Part 2 – Meeting your safety duties provides practical guidance on how those in the industry can comply with their safety responsibilities, also known as safety duties.

Part 2 has detailed reference tables for each of the following safety duty holders:

  • Drivers
  • Vehicle owners
  • Booking service providers
  • Persons with control over the provision of commercial passenger vehicle services
  • Suppliers of services or equipment.

Some of the topics covered include:

  • vehicle operation, maintenance and servicing
  • safety/accessibility equipment, security cameras and vehicle signage
  • driver accreditation, training and instruction on the use of vehicles
  • customer service and acting in a professional way
  • reporting of notifiable incidents and safety risks
  • communication with other safety duty holders.

Part 1 of the Code details a risk management process for the industry so they can take steps to control, eliminate or mitigate risks in a manner suited to the size and nature of their commercial passenger vehicle, equipment or service business. Part 1 was published in July 2019.

Find out more in: Industry code of practice.