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21 Jan 2021

Multi Purpose Taxi Program fraud is a crime

If you commit Multi Purpose Taxi Program (MPTP) fraud, you could end up with a criminal record.

Commercial Passenger Vehicles Victoria (CPVV) manages the MPTP, which provides subsidised travel for people with disability or accessibility needs.

The warning follows the prosecution at Geelong Magistrates’ Court of a commercial passenger vehicle (CPV) driver who falsely claimed more than $1600 in lifting fees by fraudulently using MPTP members’ cards. CPV drivers receive a lifting fee when they transport MPTP members who use a wheelchair or mobility scooter.

Tammy O’Connor, CPVV’s Director, Legal, Governance and Regulatory Services, said any driver who abused the system could expect significant consequences.

“This is a serious crime that takes taxpayers’ funds away from a service that is a lifeline for some of Victoria’s most vulnerable people,” she said.

“We have a range of processes in place to identify fraudulent MPTP transactions and if you are not sticking to the rules, you will get caught.

“No matter what the level of fraud, criminal action may be taken. You could lose your right to work in the CPV industry and may have to live with a criminal record.”

The driver sentenced at Geelong Magistrates’ Court admitted 78 charges of claiming funds by deception.

He was sentenced to an 18-month good behaviour bond and ordered to repay CPVV the $1607.20 that was fraudulently obtained. He will also pay costs of $236.95 plus $500 to the magistrates’ court.

His driver accreditation had already been suspended for more than a year by the time the case reached court. The driver remains suspended while CPVV’s disciplinary process takes place.

Drivers and booking service providers have a responsibility to ensure all transactions are processed in accordance with the requirements set out in the Correct Charging of Fares document PDF, 439.0 KB.

03 Dec 2020

Cleaning campaign keeps travellers safe

Commercial Passenger Vehicles Victoria (CPVV) is hitting the road to help reduce the risk of coronavirus (COVID-19) transmission.

CPVV is the safety regulator of the commercial passenger vehicle (CPV) industry. CPVs include taxis, rideshare vehicles and hire cars.

Under new regulations introduced by the Victorian Government, drivers must clean their vehicles frequently and work with their booking service providers to keep a record of what is cleaned when. They must also have hand sanitiser available for passengers to use.

Uniformed CPVV officers will be patrolling metropolitan Melbourne and regional Victoria to ensure CPV drivers understand their obligations under the new regulations, which are designed to reduce the risk of the virus.

The new laws reflect the advice that has been issued to the CPV industry since the start of the pandemic.

The safety campaign will be launched in Geelong today (Thursday 3 December) and inspections will be rolled out across Victoria in the coming weeks.

While the focus of the inspections will be compliance with the cleaning regulations, officers will also be carrying out normal safety checks on vehicles and drivers.

Aaron de Rozario, Chief Executive, Commercial Passenger Vehicles Victoria, said: “The CPV industry has worked hard in recent months to reduce the risk of transmitting the virus and we are grateful for everyone’s efforts.

“While we are not currently seeing any new cases of the virus in Victoria, the advice from the Department of Health and Human Services is that there is still a risk. That’s why these additional cleaning requirements are in place.”

Minister for Roads and Road Safety Ben Carroll said: “We’re thankful that taxi and rideshare drivers have been so diligent throughout the pandemic to keep everyone safe and stop the spread of the virus. It’s crucial that there are clear rules in place to continue to keep both drivers and passengers safe.”

Learn about the cleaning requirements for commercial passenger vehicles in our FAQs.

27 Nov 2020

Temporary changes to medical assessments for new driver accreditation applicants

On 15 May 2020 CPVV introduced a temporary medical self-assessment process for driver accreditation applicants in support of the Government’s management of COVID-19. The CPVV medical self-assessment was designed in-line with the Austroads Assessing Fitness to Drive: commercial driver medical standards.

The standards clearly identify conditions that may require medical assessment. Any applicant who has provided information to CPVV that they have one of these conditions has been notified that their application is currently on hold.

As of the 1 December 2020, applicants who have identified a medical condition will be asked to provide CPVV with a medical report to progress their application.

In the meantime, you may wish to contact the CPVV Customer Service on 1800 638 802 to seek advice about what type of medical assessment will be required to progress your application. This would allow you to make an appointment with the appropriate medical professional and prepare the documentation to upload as soon as CPVV informs you this is possible.

24 Jul 2020

Funding support for commercial passenger vehicles

The Victorian Government is investing $22 million to support the commercial passenger vehicle industry and support jobs to ensure the safety of thousands of passengers and drivers relying on the service throughout the Coronavirus (COVID-19) pandemic.

The $22 million package invests in a range of initiatives to boost the industry and support vulnerable Victorians who rely on the service and drivers who have lost work with the reduction in trips.

More than $6 million will be invested to subsidise the depot fees paid by vehicle owners to booking service providers to make sure wheelchair accessible vehicles are available for those who need them.

$1.7 million will be invested to double the wheelchair lifting fee for the next three months paid by Government for transporting wheelchair users to give providers further incentive to keep wheelchair accessible vehicles operating.

The Multi Purpose Taxi Program (MPTP) subsidy will be increased from 50 to 70 per cent per fare during the next three months to make rides more affordable for the people who need them the most.

The Government will provide relief from the $1 Service Levy owed for the 2019-20 June quarter, which will put more money into the pockets of drivers struggling during this period.

In addition to these subsidies, strict cleaning standards based on advice from the Department of Health and Human Services are being implemented for all commercial passenger vehicles.

To ensure the safety of all passengers and drivers, up to $3.5 million worth of grants will be made available to support increased cleaning and sanitation of vehicles across the state and assist the industry with the costs of procuring sanitisation resources.

These changes will support the industry to implement improved vehicle sanitation, noting the requirement for all Victorians to wear face mask as of 11:59pm on Wednesday 22 July.

In addition, $1 million will be invested to establish a regional essential service fund to support booking service providers in regional communities who may be struggling to survive. This will ensure that vulnerable Victorians in regional towns – including the elderly or people living with a disability – do not lose access to commercial passenger vehicle services.

This important investment will support the industry, drivers, and ensure this continues to be a safe option for the thousands of vulnerable Victorians who rely on commercial passenger vehicles each week to meet their essential transport needs.

The Department of Transport and Commercial Passenger Vehicles Victoria have worked closely with a Government Advisory Panel on these key initiatives to help industry recover from the impacts of Coronavirus and continue to support the running of a safe and efficient transport system.

The Department of Transport and Commercial Passenger Vehicles Victoria, in conjunction with the State Revenue Office, will begin rolling out the support package from early August 2020.

Further information on the industry assistance package will be published on our website once it is available.

01 Jul 2020

Changes to BSP registration criteria

A change to the regulations around who needs to register as a booking service provider (BSP) with Commercial Passenger Vehicles Victoria (CPVV) has been made.

A new rule was due to come into force today (1 July 2020), requiring anyone who had only one or two commercial passenger vehicles registered in their name, and only accepted bookings for those vehicles, to register as a booking service provider.

This would have brought them into line with operators who take bookings for three or more registered vehicles, who do have to register as BSPs. However, the expiry date on the exemption has now been removed.

This means commercial passenger vehicle service providers who take bookings for two or fewer vehicles do not have to register as BSPs.

Only those who take bookings for three or more registered vehicles need to be registered as BSPs with CPVV.

Anyone who has just one or two commercial passenger vehicles registered in their name, and only accepted bookings for those vehicles, is exempt and no longer needs to register as a BSP.

Even if you do not have to register as a BSP, you are still required by law to comply with the safety duties outlined in the Code of Practice.

For more information on BSP registration, including examples of how the BSP rules apply to different kinds of companies see What is a booking service provider?.