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16 Dec 2019

Blitz puts wheelchair users’ safety first

Booking service providers and drivers and owners of wheelchair accessible commercial passenger vehicles (WAVs) are being warned to make sure all seatbelts and wheelchair harnesses are in good working order ahead of a safety blitz next month.

Throughout January and February, Commercial Passenger Vehicles Victoria will be carrying out extra checks on WAVs to make sure these vital pieces of safety equipment are not putting any passengers at risk.

Some of the most vulnerable members of our community use WAVs for transport and their safety is our priority.

Authorised officers will be working across the state throughout January to identify any WAVs with poorly maintained equipment.

It’s part of a campaign targeting specific safety issues in addition to the regular checks carried out all year round.

Any WAVs with defective seatbelts and/or harnesses will be taken off the road until the issues are rectified.

Spot checks will be carried out on the road, as well as at CPVV’s Quality Assurance Centre. While the focus of the January blitz is wheelchair restraints, CPVV officers will also be checking vehicles for other issues – so it’s a good time for everyone to make sure they are complying with the law.

Owners and drivers of WAVs must meet a range of important requirements to ensure the safety of passengers. These include making sure that:

  • each vehicle has the necessary restraint systems to safely secure each wheelchair and its occupant
  • the vehicle has a functioning air conditioner/heater
  • all the equipment is maintained in good working order.

The full requirements for WAVs can be found here.

Learn more about travelling with a disability.

Stay up-to-date with our compliance activities by following us on Facebook.

04 Dec 2019

Touting for commercial passenger vehicle services is now illegal in Victoria

Touting for commercial passenger vehicle services is now illegal in Victoria.

That means anyone who approaches potential customers directly, or holds up a sign offering these services, is breaking the law.

The new legislation comes into force today and covers taxis, rideshares and hire cars. Offenders face fines of almost $10,000.

Touting is a particular issue at Melbourne Airport.

CPVV will be working with the Airport to ensure commercial passenger vehicle drivers and passengers are aware of the new legislation. They will take action against anyone caught breaking the law.

22 Nov 2019

Spotlight on safety – vehicle signage blitz

Commercial Passenger Vehicles Victoria is putting the spotlight on safety with a series of targeted checks over the coming months.

Our compliance officers work all year round to make sure drivers and passengers know the rules and stick to them.

But over the next few months we’ll be carrying out extra targeted operations designed to help keep everyone safe.

In December, our officers will be specifically checking that booked commercial passenger vehicles (CPVs) are displaying the correct commercial passenger vehicle signage.

All commercial passenger vehicles must display a sign, symbol, notice or label identifying it as a CPV when it is in service. This signage must be positioned so it cannot be removed by someone sitting in the driver’s seat. Drivers who fail to indicate the vehicle is a CPV will be fined $1983, and if the signage is in the wrong position, they will be fined $413.

Checks will be carried out across Victoria and while the focus is on signage, our officers will also be looking out for any other issues with vehicles – so it’s a good time for everyone to make sure they are complying with the law.

Future campaigns will focus on other aspects of safety and compliance.

Stay up-to-date with our compliance activities by following us on Facebook @CPVVic and read more about vehicle signage.

10 Oct 2019

Customer Service Centre to close permanently

CPVV’s Customer Service Centre located on the Lower Ground Floor, 1 Spring St, Melbourne, will close its doors permanently at 4pm, Friday 1 November.

A key part of this decision has been informed by the digital transformation of our services. In particular, moving almost all applications to online platforms has resulted in a dramatic decrease to the number of visitors to our Customer Service Centre.

Our customers will continue to receive excellent services through our online and other customer service channels.

Please visit our web page Customer Service Centre to close to access:

  • our customer service directory on how to access all of our customer service offerings once the services closes
  • questions and answers about the CSC closure
  • further contact details, should you require more information.

03 Oct 2019

Annual fee invoicing has commenced

If you were due to receive your invoice between June-September 2019, it will be emailed or posted to you by mid-October 2019.

If required, you will also receive your medical assessment form to complete.

If you haven’t received your invoice by the end of October 2019, you should contact us .

If your invoice is due from October onwards, you will receive your invoice approximately 30 days prior to your anniversary date (the date you were granted accreditation and appears on your driver certificate).

The annual fee will be payable by the due date given on the individual invoice. For details of current fees, see Fees and charges.

Further information (including how to pay your invoice):

Please read our frequently asked questions.