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Social media guidelines

CPVV on social media

We regulate the commercial passenger vehicle industry in Victoria. We provide opportunities through Facebook and Twitter to inform and engage the community.

We currently operate the following social media channels:

These channels are actively monitored and updated by us during normal business hours (9am to 5pm) on business days. We may change the format of social media engagement at any point, including by editing or removing content, (partially or in its entirety) and by removing any or all social media platforms from public view.

Social media terms of use

These terms of use have been established to guide how people external to CPVV can use our social media channels. These terms of use are available from Facebook, Twitter and our website.

We welcome your participation via Facebook and Twitter. However, to ensure they are used constructively, and for the good of the community, we ask that you follow the guidelines below when contributing to any of our social media channels.

Be courteous

  • Don’t abuse, harass or threaten others.
  • Don’t make racist, defamatory or libelous comments.
  • Don't use insulting, provocative, hateful, obscene or offensive language.
  • Don’t make personal comments towards or about any other contributor.
  • Don't make unproven or unsupported accusations against individuals or organisations.
  • Do be mindful of the terminology you may use and how others may perceive your comments.

Be responsible

  • Do protect your personal privacy by not including your personal information.
  • Do represent your own views and not impersonate or falsely represent any other person.
  • Don’t post material that infringes the intellectual property rights of others.
  • Don’t comment on the personal information of another person.

Be relevant

  • Do post material that’s relevant to the issues being discussed.
  • Don’t promote commercial interests in your posts.
  • Don’t intentionally use information in an attempt to mislead other contributors.
  • Don’t use any social media platforms to cross-promote events, businesses or any other entities.

We reserve the right to remove any content that we deem unsuitable, and to block or hide the comments of any user who severely or consistently violates these terms of use.

Please note that CPVV may collect information you provide on social media, such as your publicly visible details (which may include your name and photo), for the purposes of monitoring, evaluating and/or improving the quality of CPVV's services.

If you see anything on any of CPVV's social media channels that you believe breaches these terms of use, please contact us.


If you follow @CPVVic we won’t automatically follow you back. This is to discourage the use of direct messaging, avoid spam handling, and so you can identify other social media users that we think are relevant to our role. However, being followed by us doesn’t mean that we endorse the comments or opinions of those users.

Re-tweets and shares

We may republish (re-tweet or share) or reference social media content that is relevant to CPVV's work, for example items from related government departments. However, we aren’t responsible for any incorrect information contained in that content.

@Replies and direct messages

We welcome feedback and ideas from all our followers, and endeavour to join the conversation where possible. However, we’re not able to reply individually to all the messages we receive via Twitter and Facebook. If you require a response, general enquiries can be submitted via the online feedback form.

We read all @replies and direct messages and ensure that any emerging themes or helpful suggestions are passed on to the relevant people within CPVV.

Only authorised CPVV staff are permitted to post from the CPVV Twitter and Facebook accounts.

We reserve the right to change these terms of use at any time.

If you have any questions, please contact us.