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Social media guidelines

The following guidelines have been established to guide how people external to Commercial Passenger Vehicles Victoria (CPVV) can use our social media channels. These guidelines are available from Facebook, Twitter and our website.


We regulate the commercial passenger vehicle industry in Victoria. We provide opportunities through our website, Facebook and Twitter to inform and engage the community.

We currently operate the following social media channels:

  • Twitter: twitter.com/CPVVic
  • Facebook: facebook.com/CPVVic

These channels are actively monitored and updated by us during normal business hours (9am to 5pm) business days. We may change the format of social media engagement at any point, including by content, (partially or in its entirety) and by removing any or all social media platforms from public view.

We welcome your participation via our website, Facebook and Twitter. However, to ensure they are used constructively, and for the good of the community, we ask that you follow the guidelines below when contributing to any of our social media channels.

Be courteous

  • don’t abuse, harass or threaten others
  • don’t make racist, defamatory or libelous comments
  • don’t make personal comments towards or about any other contributor
  • be mindful of the terminology you may use and how others may perceive your comments.

Be responsible

  • do protect your personal privacy by not including your personal information
  • do represent your own views and not impersonate or falsely represent any other person
  • don’t post material that infringes the intellectual property rights of others
  • don’t comment on the personal information of another person

Be relevant

  • do post material that’s relevant to the issues being discussed.
  • don’t promote commercial interests in your posts.
  • don’t intentionally use information in an attempt to mislead other contributors.
  • don’t use any social media platforms to cross promote events businesses or any other entities.


If you follow @CPVVic we won’t automatically follow you back. This is to discourage the use of direct messaging, avoid spam handling, and so you can identify other Twitter users that we think are relevant to our role. However, being followed by us doesn’t mean that we endorse the comments or opinions of those users.


We aren’t responsible for any incorrect information contained in tweets that we re-tweet.

@Replies and Direct Messages

We welcome feedback and ideas from all our followers, and endeavor to join the conversation where possible. However, we’re not able to reply individually to all the messages we receive via Twitter and Facebook. If you require a response, general enquiries can be submitted via the online feedback form.

We read all @replies and direct messages and ensures that any emerging themes or helpful suggestions are passed on to the relevant people within the CPVV.

Only authorised CPVV staff are permitted to post from the CPVV Twitter and Facebook accounts.

We reserve the right to change these guidelines at any time.

If you have any questions, please contact us.