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Documents and forms

On 2 July 2018, we became Commercial Passenger Vehicles Victoria and a lot of changes and new processes came into effect. This means the information on this page may not be correct.

Please bear with us while we update this page and others on our website.

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Displaying 55 documents.

Document Last
Updated
Audience Type
Payment authorisation form (PDF 106.9 KB) 30/07/2018
  • MPTP
  • All drivers
  • All licence owners and operators
Forms
Medical Assessment Form (PDF 78.8 KB) 05/07/2018
  • All drivers; Commercial passenger vehicle drivers
  • All licence owners and operators
Forms
Vision Acuity Assessment Form (PDF 84.1 KB) 05/07/2018
  • All drivers
  • All licence owners and operators
All
CPV-Country-Passenger-Fares-160x150.pdf (PDF 20.0 KB) 13/08/2018
  • All drivers; Commercial passenger vehicle drivers
  • All licence owners and operators
All
CPV-Metro-Passenger-Fares-160x160.pdf (PDF 33.6 KB) 13/08/2018
  • All drivers; Commercial passenger vehicle drivers
  • All licence owners and operators
All
Restrict access to details on the public register.pdf (PDF 88.7 KB) 05/07/2018
  • All drivers; Commercial passenger vehicle drivers
All
CPV-Urban-Passenger-Fares-160x142.pdf (PDF 31.5 KB) 13/08/2018
  • All passengers
  • All drivers; Commercial passenger vehicle drivers
All
Taxi Services Commission Annual Report 2014-15 (DOC 12.8 MB) 20/01/2016
  • All passengers
  • All drivers
  • All licence owners and operators
All
Taxi Services Commission Annual Report 2015-16 (DOC 8.5 MB) 03/11/2016
  • All passengers
  • All drivers
  • All licence owners and operators
All
Privacy policy (DOC 846.5 KB) 26/03/2015
  • All passengers
  • All drivers
  • All licence owners and operators
Forms
CPVV organisation chart (PDF 43.8 KB) 31/07/2018
  • All passengers
  • All drivers
  • All licence owners and operators
All
Taxi Services Commission Annual Report 2013-2014 (DOC 1.2 MB) 08/10/2014
  • All passengers
  • All drivers
  • All licence owners and operators
All
Request for personal/health information held by TSC (PDF 98.5 KB) 22/08/2018
  • All passengers
  • All drivers
  • All licence owners and operators
Forms
TSC Performance Complaint Handling Policy and Procedure (DOC 3.8 MB) 06/08/2015
  • All passengers
  • All drivers
  • All licence owners and operators
All
Guide to Protected Disclosures (DOC 59.0 KB) 07/04/2014
  • All passengers
  • All drivers
  • All licence owners and operators
All
Privacy policy (PDF 67.4 KB) 27/03/2015
  • All passengers
  • All drivers
  • All licence owners and operators
Forms
Taxi Services Commission Annual Report 2015-16.pdf (PDF 2.0 MB) 03/11/2016
  • All passengers
  • All drivers
  • All licence owners and operators
All
Guide to Protected Disclosures (PDF 83.6 KB) 07/04/2014
  • All passengers
  • All drivers
  • All licence owners and operators
All
Driver Accreditation Form (PDF 121.6 KB) 13/07/2018
  • Commercial passenger vehicle drivers
All
Application for Internal Review (DOC 68.0 KB) 08/02/2016
  • All drivers
  • All licence owners and operators; Vehicle owners; Booking service providers
Forms
Information sheet - mobility aids in wheelchair accessible taxis (DOC 427.5 KB) 21/11/2013
  • MPTP
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
Other
CPV - Vehicle Identifier Decal 2018 (A5).pdf (PDF 29.5 KB) 14/08/2018
  • Commercial passenger vehicle drivers
  • Vehicle owners; Booking service providers
All
Dispute resolution guidelines (PDF 190.6 KB) 05/02/2018
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
Dispute resolution form (DOC 78.5 KB) 08/07/2014
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
Dispute-resolution-interactive.pdf (PDF 228.7 KB) 25/06/2014
  • All drivers
  • Taxi owners and operators
All
Driver agreement template (DOC 137.0 KB) 03/08/2016
  • All drivers
  • Taxi owners and operators
All
Application for Internal Review (PDF 142.5 KB) 07/05/2018
  • All drivers
  • Industry accreditation
Forms
TSC Monitoring, Compliance and Enforcement Policy 2015 (PDF 646.9 KB) 01/07/2015
  • All licence owners and operators
All
Information sheet - mobility aids in wheelchair accessible taxis (PDF 97.5 KB) 20/11/2013
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
Other
Using your MPTP card (PDF 250.7 KB) 05/07/2018
  • All passengers; MPTP
All
Taxi operators - Information on driver agreement and dispute resolution brochure (PDF 113.6 KB) 13/12/2018
  • All drivers
  • Taxi owners and operators
All
Driver agreement template.pdf (PDF 94.0 KB) 03/08/2016
  • All drivers
  • Taxi owners and operators
All
Dispute resolution guidelines (DOCX 804.7 KB) 05/02/2018
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
Implied conditions (DOC 79.0 KB) 27/06/2014
  • All drivers
  • Taxi owners and operators
All
Implied Conditions (PDF 66.6 KB) 27/06/2014
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
Knowledge Handbook - Wheelchair Accessible Taxi (WAT) (PDF 6.0 MB) 13/07/2018
  • Commercial passenger vehicle drivers
All
Taxi drivers - Information on driver agreement and dispute resolution brochure (PDF 122.8 KB) 13/12/2018
  • Taxi passengers
All
Informed Consent Form (PDF 82.5 KB) 16/07/2018
  • All drivers
Forms
How to apply for a Multi Purpose Taxi Program (MPTP) card (PDF 165.0 KB) 21/09/2017
  • MPTP
Other
Correct charging of fares for MPTP rides (PDF 2.3 MB) 02/08/2018
  • Multi Purpose Taxi Program
  • Commercial passenger vehicle drivers
All
Fatigue management guidelines - accessible version (DOCX 154.7 KB) 05/07/2016
  • All drivers
All
Customer Feedback and Complaints Handling (DOCX 2.9 MB) 06/09/2017
  • All passengers
Other
Guidance Note - Additional terms in driver agreements (DOC 78.5 KB) 03/09/2014
  • Commercial passenger vehicle drivers
All
Knowledge Handbook - Wheelchair Accessible Taxi (WAT) (DOCX 16.8 MB) 13/07/2018
  • Commercial passenger vehicle drivers
All
Mutual Recognition (equivalent occupation registration notice) (PDF 320.9 KB) 25/05/2018
  • All drivers
Forms
Complaint and Feedback Form (PDF 163.8 KB) 05/07/2018
  • All passengers
Forms
Did your driving instructor pass the test? (PDF 43.8 KB) 31/07/2013
  • Driving instructors
Other
Application to add, change or remove information from the public register (PDF 152.9 KB) 07/08/2014
  • All drivers
  • Vehicle owners; Booking service providers
Forms
NPCS proof of identity (special provisions) for Aboriginal and Torres Strait Islander people (PDF 118.8 KB) 25/06/2015
  • All drivers
Forms
Driving Instructor Authority Application Form (PDF 247.0 KB) 16/07/2018
  • Driving instructors
All
Did your driving instructor pass the test? - accessible version (DOC 69.0 KB) 31/07/2013
  • Driving instructors
Other
Complaint and Feedback Form (DOCX 39.0 KB) 05/07/2018
  • All passengers
Forms
How to apply for a Multi Purpose Taxi Program (MPTP) card (DOCX 22.2 KB) 15/09/2017
  • MPTP
Other
Fatigue management guidelines (PDF 308.3 KB) 05/07/2016
  • All drivers
All
Customer Feedback and Complaints Handling (PDF 226.4 KB) 06/09/2017
  • All passengers
Other