Fare labels for unbooked services

All unbooked commercial passenger vehicles must display fare information on the inside of the vehicle, clearly visible to passengers, and on the outside of the vehicle on the left-hand side. This information should provide the hiring rates, and all fees and charges.

We have created templates displaying the maximum fares for unbooked services in Melbourne, Frankston, Dandenong, Mornington Peninsula, Geelong, Ballarat and Bendigo.

Booking Service Providers, vehicle owners and drivers are welcome to print and use these.

Melbourne, Frankston, Dandenong and Mornington Peninsula

Commercial passenger vehicle fare labels - metropolitan passengers PDF, 33.6 KB

Geelong, Ballarat and Bendigo

Commercial passenger vehicle fare labels - urban passengers PDF, 31.5 KB

Unbooked fares in Melbourne, Frankston, Dandenong, Mornington Peninsula, Geelong, Ballarat and Bendigo must not exceed the maximum rates set by the Essential Services Commission

Unbooked Country and regional services

In Country Victoria, unbooked services can set their own fares and are no longer required to notify us.

A blank template has been created for services in regional and country areas, as well as those who choose to offer more flexible fares.

Commercial passenger vehicle fare labels - country and regional passengers PDF, 20.0 KB

It gives an example of a fare structure.

If you operate a country service, your fare label should clearly indicate how your tariffs are calculated (e.g. charge per distance and time taken, when these rates are applied and the location where the fares are intended to apply).

Fare calculation devices for all Victorian unbooked services

All unbooked commercial passenger vehicles must have a working fare calculation device (e.g. taxi meter) that meets CPVV specifications. The driver must be able to provide the passenger with a fare estimate or fixed fare before the journey begins, and an itemised receipt at the journey’s end.