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Coronavirus (COVID-19)

On this page, you'll find information and resources for the commercial passenger industry to help stop the spread of coronavirus (COVID-19).

Information on this page

Useful links

  • Frequently asked questions (FAQs)
    Find answers to FAQs for passengers, drivers, booking service providers, driving instructors and driving students and others involved in the CPV industry. This is a good place to start if you're looking for information on topics including cleaning and how restrictions and rules introduced to stop the spread of coronavirus (COVID-19) affect the CPV industry.
  • Minutes from industry update meetings
    Read about what happened at our regular briefings for the CPV industry.
  • COVIDSafe Plans
    Learn what needs to be included in a COVIDSafe Plan.

About the roadmap for reopening

On 6 September, the Victorian Government announced an update to coronavirus (COVID-19) restrictions and a roadmap for reopening via safe, steady and sustainable steps.

By moving from stages to steps, Victoria has a long-term plan for the pathway out of restrictions and into COVID Normal.

Importantly, the steps aim to have the whole of the state to be at COVID Normal by the end of the year – making sure family barbeques, summer holidays, a trip to the beach and boating and fishing can all still happen.

Metropolitan Melbourne

In metropolitan Melbourne, commercial passenger vehicle services are currently restricted.

From 11:59pm 28 September 2020, metropolitan Melbourne entered the Second Step of the Metro Melbourne Roadmap with some easing of restrictions. At this Step, the curfew does not apply in metropolitan Melbourne from 5am on Monday 28 September. From 11:59pm 18 October 2020 some changes were made to restrictions in metropolitan Melbourne. For information on the Victorian Government’s Coronavirus (COVID-19) Restrictions Roadmap visit https://www.vic.gov.au/coronavirus-covid-19-restrictions-roadmaps

This means drivers can pick up or drop off a passenger, however for passengers living in metropolitan Melbourne should only use a commercial passenger vehicle to travel for permitted work, or for emergencies, medical, care or compassionate purposes.

These measures are in place to keep everyone safe and to help slow the spread of coronavirus (COVID-19).

People can still only leave home for only four reasons and must continue to stay local (25km), with exemptions for people who live alone (who are able to have one nominated visitor to their home).

Drivers can still work during coronavirus (COVID-19) and continue to be a permitted service. Drivers are still required to hold a permitted worker permit and are still required to comply with the COVIDSafe Plan of their booking service provider.

Drivers and your passengers must still wear a face mask (unless the driver or their passenger has a lawful exemption).

To stay up to date with the latest health advice from the Department of Health and Human Services: https://www.dhhs.vic.gov.au/coronavirus

For information about the Victorian Government’s Coronavirus (COVID-19) Restrictions Roadmap visit https://www.vic.gov.au/coronavirus-covid-19-restrictions-roadmaps

Regional Victoria

From 11:59pm 16 September 2020, regional Victoria entered the Third Step of the regional roadmap with easing of restrictions. From 11:59pm on 18 October 2020 some changes were made to restrictions in regional Victoria. For information on the Victorian Government’s Coronavirus (COVID-19) Restrictions Roadmap visit https://www.vic.gov.au/coronavirus-covid-19-restrictions-roadmaps

For those living in regional Victoria, there is no curfew in place and there are no restrictions on leaving the home. Public gatherings of up to 10 people outdoors are permitted and visitors allowed at home from one other household (up to five people), There is no limit on distance and there will be special arrangements for border communities.

Drivers can still work during coronavirus (COVID-19) and should continue to comply with the COVIDSafe Plan of their booking service provider.

Drivers and your passengers must still wear a face mask (unless the driver or their passenger has a lawful exemption).

To stay up to date with the latest health advice from the Department of Health and Human Services: https://www.dhhs.vic.gov.au/coronavirus

CPVV on social media

Follow us on Facebook or Twitter to get the latest updates on the commercial passenger vehicle industry, including coronavirus-specific information.

Government advice on coronavirus (COVID-19)

  • The Department of Health and Human Services - Coronavirus disease (COVID-19) page is the best place to start for the latest government advice on coronavirus
  • The Australian Government has useful updates here
  • Safe Work Australia has resources for workplaces in the taxi and rideshare services industries on COVID-19, work health and safety in general and workers’ compensation.
  • COVID-19 translated information for people from culturally and linguistically diverse backgrounds, health professionals and industry can be found on the Department of Health and Human Services website.
  • The Smart Traveller website has a simple tool to check the risk level in individual countries.
  • The Australian Government Coronavirus app provides up to date official information and advice. The app is available for iOS and Android.
  • WorkSafe has issued guidance for the CPV and public transport industries around managing coronavirus risks.

Videos, posters and other resources

Business advice and support

The following websites have useful information for business owners affected by coronavirus (COVID-19):

Australian Government

Victorian Government

Permitted Worker Scheme

Commercial passenger vehicle drivers working under Stage 4 restrictions need a permit.

Find information on the Permitted Worker Scheme on the Victorian Government website.

We have produced these example permits to help you complete the paperwork:

Quality Assurance Centre appointments

All scheduled appointments at the CPVV Quality Assurance Centre at Tullamarine have been cancelled until further notice, for the safety of drivers, staff and the wider community.

Critical compliance activity will continue. For more information, find the best way to contact us here.

COVIDSafe plan

A COVIDSafe plan supports a business in the protection of its staff, customers and visitors during the coronavirus pandemic.

From 11:59pm on 13 September 2020, it is mandatory for every Victorian business to have a COVIDSafe plan. To ensure compliance, random spot checks are underway in metropolitan Melbourne and will commence in regional Victoria from 29 September 2020.

At minimum, a comprehensive COVIDSafe plan must set out:

  • your actions to help prevent the introduction of coronavirus (COVID-19) in your workplace
  • the type of face mask or personal protective equipment (PPE) required for your workforce
  • how you will prepare for, and respond to, a suspected or confirmed case of coronavirus (COVID-19) in your workplace.

This plan must demonstrate how you will meet all the requirements set out by the Victorian Government. Some higher-risk industries or workplaces have additional requirements of employers and employees.

Organisations with multiple worksites must complete a COVIDSafe plan for each worksite. Businesses must review and update their COVIDSafe plans routinely, especially when restrictions or public health advice changes. You can find information on who needs a COVIDSafe plan in our FAQs.

COVIDSafe for business

COVIDSafe for business FAQs

CPVV COVIDSafe plan PDF, 617.4 KB