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Coronavirus (COVID-19) FAQs for CPV drivers, driving instructors, CPV passengers and driving students

  • New Workplace Directions place additional obligations on the CPV industry from 22 November. We'll update our FAQs when we have more details.
  • A permit system is now in place for crossing the border with South Australia. Find more information on the DHHS website.
  • New laws that reflect our current cleaning advice are in effect from 18 November 2020. Drivers, BSPs and vehicle owners can find out how to comply in our Vehicle cleaning FAQs.

About this section

Here you can find links to answers to frequently asked questions (FAQs) relating to coronavirus (COVID-19) and the commercial passenger vehicle industry.

These pages are the best place to start if you have questions about how COVID-19 affects the industry. We cover topics including government restrictions, cleaning and hygiene, business rules and cross-border arrangements.

Information for:

General information

You can call the National Coronavirus Health Information hotline on 1800 020 080, 24 hours a day, seven days a week.

If you suspect you may have coronavirus (COVID-19) call the Victorian Department of Health and Human Services hotline on 1800 675 398, 24 hours a day, seven days a week.

If you have concerns about your health, call healthdirect on 1800 022 222 to speak to a registered health nurse.

If your concerns relate to operational issues that affect the commercial passenger vehicle industry, please email safety@cpv.vic.gov.au