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Booking service provider FAQs

Due to the ongoing risk of COVID-19 in Victoria, the cleaning laws have been extended for 12 months until 1 October 2022.

CPV drivers must clean high-touch surfaces with approved products throughout a shift. They must also keep a record of every time the vehicle is cleaned.

Booking Service Providers (BSPs) and vehicle owners who take bookings, or only take unbooked services must:

  • give drivers a way to record and submit cleaning records
  • keep cleaning records for 12 months.
  • take reasonable steps to support drivers with their responsibilities.

An approved hand sanitiser must also be available to passengers for every CPV trip that starts in Victoria.

Read the CPV industry guidelines for an overview of the laws: CPV industry guidelines PDF, 13.8 MB

Read The Commercial Passenger Vehicle Industry Further Amendment Regulations 2020 for full details.

More information on the cleaning laws can be found here.

Do vehicle owners need to have the Service Victoria QR code in their vehicle?

Service Victoria QR codes are no longer required in CPVs, as of 6.00pm Friday, 18 February 2022.

Do I need a COVIDSafe Plan and where do I find assistance to create one?

Yes. All booking services providers must have a COVIDSafe Plan. You do not need an individual plan for every vehicle in your fleet. Any drivers affiliated with your business must comply with your COVIDSafe Plan.

This COVIDSafe Sample Plan has been developed for booking service providers (BSPs) and operators not affiliated with a BSP to use.

You can find more information about COVIDSafe Plans here.

I am an independent owner/operator, what else do I need to know?

If you are a BSP that is exempt from registering with CPVV, you must also fulfil the requirements of a BSP. This includes vehicle owners that own one or two vehicles and accept bookings only for those vehicles.

If you only provide unbooked trips you must still ensure your vehicle is cleaned as required and keep cleaning records for your vehicle. For more information see What information do I need to keep in cleaning records.

Vehicle cleaning in the CPV industry

There is a higher risk of COVID-19 transmission in closed, indoor environments, especially those with poor air circulation such as a CPV, where physical distancing can’t be maintained

Cleaning and disinfecting high-touch surfaces continues to be an important way to manage COVID-19 transmission risks.

The latest recommendations are outlined in the Commercial Passenger Vehicle Industry COVID-19 Safety Guidelines.

Booking service providers, vehicle owners and accredited drivers continue to have ongoing obligations under industry laws to provide safe services, which includes controlling risks associated with COVID-19 transmission.

Thank you for your commitment to keeping your passengers and the Victorian community safe.

What are the vehicle cleaning laws?

While cleaning between passengers is no longer mandated, cleaning and disinfecting high-touch surfaces continues to be an important way to reduce COVID-19 transmission.

Measures relevant to the CPV industry to prevent the spread and transmission of COVID-19 are still required under public health directions and under general duties in industry laws.

CPV drivers should clean high-touch surfaces with a simple detergent throughout a shift.

However, where a confirmed or suspected COVID-19 positive passenger has been in the vehicle CPV surfaces should be cleaned with a detergent and a disinfectant with antiviral claims against COVID-19.

An approved hand sanitiser should continue to be made available to passengers.

CPV drivers should clean surfaces of the vehicle which are likely to have been touched, in the following circumstances


Which surfaces

At least once a day
For example:

* after a busy period. Cleaning will be most effective in reducing COVID-19 transmission risk after a peak period of trips where you have a high volume of passengers who are likely to have touched surfaces.

* at the start of a shift. Create a routine to clean before providing the first CPV trip on any day.

* after the last trip on any day. Create a routine to clean after providing the last CPV trip on any day.

High-touch surfaces that a driver or passenger is likely to have touched.

More on high-touch surfaces can be found in the Commercial Passenger Vehicle Industry COVID-19 Safety Guidelines.

Between drivers
(if a CPV is used by more than one driver, before providing the vehicle for use by the next driver)

High-touch surfaces that the driver is likely to have touched.

Is a cleaning record still required?

To meet obligations under general safety duties and ensure vehicle owners / drivers adhere to their obligations, BSPs should keep a record of cleaning activities by CPV drivers, as outlined in the above table.

The information recorded should include:

  • the vehicle registration number;
  • confirmation of the date and time that the CPV was cleaned; and
  • the products used.

Cleaning records should be collected and stored by the CPV driver’s associated BSP or vehicle owner.

BSPs or vehicle owners should give associated drivers a way to record and submit cleaning information, so they can collect and store the records.

How can a BSP support drivers in regular cleaning?

BSPs and vehicle owners should take reasonable steps to ensure that their CPV drivers are regularly cleaning high touch surfaces.

BSPs should instruct or provide information to their CPV drivers on:

  • how to clean vehicles properly
  • cleaning products and hand sanitisers that should be used
  • personal protective equipment (PPE) (e.g. masks and gloves) that should be worn when cleaning vehicles
  • how to safely dispose of cleaning products, gloves and masks

Should hand sanitiser still be provided to passengers?

BSPs should provide drivers with hand sanitiser which can then be made available for passengers during trips. It is no longer a mandatory requirement under the Industry Regulations; however, it is still encouraged as good hand hygiene is an effective way of reducing COVID-19 transmission risk.

More information can be found in the Commercial Passenger Vehicle Industry COVID-19 Safety Guidelines.


Where can I find information on the COVID-19 vaccine program in another language?

Information on the vaccine program is available in multiple languages and can be found here.