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CPV additional industry obligations

Why are these additional obligations in place?

As a part of Victoria’s response to coronavirus (COVID-19), the commercial passenger vehicle (CPV) industry has additional health and safety obligations. These will help the industry to maintain a COVIDSafe workplace and prepare for a suspected or confirmed case of coronavirus (COVID-19).

Who do the additional obligations apply to?

The additional obligations apply to a person who owns, controls or operates a vehicle when it is being used to provide a commercial passenger vehicle service, for example:

  • any owner driver, including those who lease the vehicle
  • any vehicle owner who engages drivers to provide commercial passenger vehicle services using their vehicle
  • any booking service provider that owns vehicles used to provide commercial passenger vehicle services.

What are the additional obligations?

If the additional obligations apply to you, you must:

  • clean your vehicle regularly and keep records of your vehicle cleaning activities
  • keep records of driver payments (these may be used to cross-check shift information)
  • consult with anyone who drives for you, to identify and manage any health and safety risks, and keep records of these consultations.

You may be able to meet the cleaning requirement included in the Workplace Direction by meeting the CPV cleaning regulations that were introduced in November 2020 and producing a copy of the records you are required to keep under those regulations.

Find more information on the CPV cleaning regulations page.

You must also continue to follow your booking service provider’s instructions about recording your cleaning activities.

You do not have to submit records required under the DHHS Direction to DHHS or CPVV, or store the information in your vehicle. However, an Authorised Officer can request the records for audit purposes to make sure you are following the additional obligations.

If your booking service provider maintains your cleaning records, a copy of these can be used to meet your obligations.

For more information, see our Driver FAQs page.

Are there additional cleaning obligations?

If you follow the CPV cleaning regulations, you’re also meeting the additional obligations around cleaning.

CPVV has more information about how to comply with vehicle cleaning requirements for the CPV industry on the vehicle cleaning FAQs page.

How should I store records?

Any personal information stored in your records should be protected from use or disclosure, unless an Authorised Officer requests to see it.

For example, if you store it in a vehicle, make sure it’s kept in a place that it is not visible to passengers.

Store records securely and only keep them for 12 months.

Who will be enforcing these obligations?

An Authorised Officer or inspector (or their nominated representative) may inspect a CPV and/or audit your records to to make sure you are meeting the obligations.

How will compliance be checked?

Authorised Officers may conduct both planned and random activity to check if CPV owners, drivers, and booking service providers are following current requirements.

What are the penalties for not complying?

It is an offence to provide false and misleading information and to not comply with the new Workplace Directions. Penalties range from $9,913 to $99,132.