Driver FAQs

CURRENT ALERTS: The current lockdown in Victoria has been extended. For more information, please see Current Restrictions in Victoria.

General information

Vehicle cleaning

Driver vaccine

Passenger restrictions

Domestic Borders

General information

Should I wear a face mask?

Yes. Face masks must be worn in commercial passenger vehicles.

A fitted face mask must cover the nose and mouth.

For information on face masks, see here.

A face mask is not required to be worn in some circumstances and when a lawful exemption exists. Lawful excuses or exceptions for not wearing a face mask can be found here. A medical certificate stating that a person has a lawful reason for not wearing a face mask is not required. If a person has a lawful reason for not wearing a face mask, they do not need to apply for an exemption or permit. If stopped by police in a setting where face masks are mandatory, they may be asked to confirm the lawful reason for not wearing a face mask.

To help the industry to encourage face mask compliance, we have developed a poster that can be displayed in vehicles.

We recommend that you laminate the poster - it will stay looking smarter for longer and will be easy to wipe clean.

How do I stop my face mask fogging up my glasses?

If a face mask is causing a safety risk, for example causing glasses to become foggy appropriate action should be taken to ensure the situation is safe.

You can try the following things to avoid your glasses fogging up while wearing a face mask:

  • washing the glasses with disinfectant, detergent or apply lens cleaner
  • put your glasses over the face mask, ensuring it is pinched at the nose.
  • use Micropore tape (available at all pharmacies) to tape the face mask along the bridge of your nose and cheeks, then put the glasses on top
  • put a folded tissue across the bridge of your nose, then put the face mask on and your glasses on top.

If the safety risk continues, discuss the matter either with your BSP or CPVV at safety@cpv.vic.gov.au

How should I clean my vehicle?

You must clean and disinfect high touch surfaces in your vehicle after each passenger, and after each driver, with an approved disinfectant. For more information on vehicle cleaning, see here.

What support services are available to drivers?

The Victorian Government has invested $22 million towards a range of initiatives to boost the industry and support vulnerable Victorians who rely on the service and drivers who have lost work with the reduction in trips.

Full details on the assistance package can be found here.

Other State and Federal Government financial assistance packages are available to businesses. Details can be found here.

Do I still have to complete my medical assessment?

CPVV has temporarily amended its medical assessment requirements for accredited drivers to minimise pressure on the Victorian health system during coronavirus (COVID-19).

CPVV will contact currently accredited drivers who are due to submit a follow-up medical report with instructions on how to manage this process during coronavirus (COVID-19). In the meantime, these drivers can continue to provide CPV or bus services.

Accredited drivers are still required to report any changes to their medical condition that may affect their fitness to drive a CPV.

CPVV will issue communications when the annual fee and medical requirements are due to recommence.

What should I do if I suspect or am aware of someone in breach of restrictions?

All members of the community have a responsibility to report any concerning activity to Victoria Police. This includes individuals or groups ignoring the restrictions around gatherings, or those suspected of failing to self-isolate. There are significant penalties in place for those found to be breaching restrictions.

For example, a CPV driver may pick up or drop off a passenger or passengers to a large gathering, or may be aware of an individual who is not self-isolating.

Anyone aware of concerning activity is encouraged to contact Crimestoppers on 1800 333 000.

What should I do if I suspect I have coronavirus, or I have been in close contact with someone who has coronavirus?

It is more important than ever that if you have any symptoms, however mild, you stay home and get tested. You should not provide commercial passenger services. Learn more.

Do CPV drivers need to be tested for coronavirus (COVID-19) regularly?

As a CPV driver you must undertake testing in line with the Surveillance Testing List and Requirements. These are updated requirement and further information can be found here.

The current testing requirements for CPV drivers are:

  • CPV drivers involved in transporting international air crew (excluding crew entering Victoria from a Commonwealth-designated green zone country) and maritime crew (of a vessel from outside of Australia) must be tested once per week for the 14 days after the last interaction.
  • All other CPV drivers are recommended to undergo surveillance testing.

Regardless of the above, if you have symptoms of COVID-19 you should get tested and isolate until you get a negative result. If you are being tested as per the surveillance testing requirement and do not have symptoms, you may continue working while waiting for your test result.

The tests will help keep you and others safe. There are testing sites across Victoria.

Is a CPV driver required to wear a mask if they are in the vehicle on their own?

CPV drivers travelling in a vehicle by themselves do not have to wear a mask.

Vehicle cleaning

What am I required to do?

As at 18 November 2020, it will be law for CPV drivers to do the following:

  • Make hand sanitiser with a minimum 60% alcohol content available to your passengers
  • Clean all driver high touch surfaces and passenger high touch surfaces at the beginning of your shift and after you have used your vehicle for private use
  • Clean all passenger high touch surfaces between CPV trips
  • Clean all driver high touch surfaces between drivers (if the vehicle is used by multiple drivers)
  • Clean all driver high touch surfaces once per day (if the vehicle is used by one driver only).

You can find vehicle cleaning tips for drivers here.

Your BSP is also required to have a process for recording your cleaning activities. You must follow your BSP's instructions and ensure your cleaning records are complete and accurate. If you operate independently, you need to keep these records yourself, see here.

Please also make sure you understand the additional obligations relating to cleaning that have been placed on CPV drivers by the Department of Health.

When am I required to clean my vehicle?

As at 18 November 2020, you must by law clean both driver and passenger high touch surfaces at the start of your shift. You must also clean passenger high touch surfaces between each CPV trip. If your vehicle has multiple drivers, you must clean the driver high touch surfaces in between drivers. If you are the only driver, you must clean the driver high touch surfaces once a day. If your vehicle is used for private use, you must clean both the driver and passenger high touch surfaces before providing a CPV trip.

What is a driver high touch surface?

High touch surfaces are described in new cleaning regulations as "driver proximate surfaces" and include:

  • any hand-held payment device
  • the centre console
  • external and internal door handles, including the boot handle
  • the gear stick
  • the glove box
  • the handbrake
  • heat and air conditioner controls
  • navigation and radio controls
  • the radio mouthpiece
  • the rear-view mirror
  • seat belt clips
  • the steering wheel, including any buttons on the steering wheel
  • the transmission control
  • visors
  • wheelchair hoists (if applicable)
  • wheelchair restraints (if applicable)
  • windows, window controls and window handles.

What is a passenger high touch surface?

High touch surfaces are described in new cleaning regulations as "passenger proximate surfaces" and include:

  • any hand-held payment device
  • the centre console
  • external and internal door handles, including the boot handle
  • heat and air conditioner controls
  • seat belt clips
  • visors
  • wheelchair hoists (if applicable)
  • wheelchair restraints (if applicable)
  • windows, window controls and window handles.

What hand sanitiser and cleaning products should I use?

As at 18 November 2020, you are required to provide hand sanitiser that has a minimum of 60% alcohol content. For cleaning, you must use approved disinfectant that has anti-bacterial or anti-viral proprieties. For more information on cleaning and disinfectant products see here.

I am an independent owner/operator, what else do I need to know?

If you are a booking service provider (BSP) that is exempt from registering with CPVV, you must (effective 18 November 2020) also fulfil the requirements of a BSP. This includes vehicle owners that own one or two vehicles and accept bookings only for those vehicles. If this applies to you, please see the BSP section for more information.

If you only provide unbooked trips you must still ensure your vehicle is cleaned as required and keep cleaning records for your vehicle. For more information see What information do I need to keep in cleaning records.

Driver vaccine

If I get a COVID-19 vaccine, do I still need to continue to be COVIDSafe?

Yes. COVIDSafe practices remain vital for everyone whether you’ve been vaccinated or not. No vaccine is 100 per cent effective. We must all remain COVIDSafe.

This means drivers must continue to:

  • Comply with any requirements of the COVIDSafe Plan of your booking service provider. If you are not affiliated with a booking service provider, you must have your own COVIDSafe Plan.
  • Wear a face mask when providing CPV services (unless you have a lawful exemption).
  • Comply with cleaning laws and clean and disinfect high-touch surfaces in your vehicle after each passenger and after each driver, with recommended products. Guidance on the cleaning of frequently touched surfaces is available here.

Please keep playing your part in keeping everyone safe. This means:

  • If you have any symptoms, get tested and isolate until you get a negative result.
  • Make sure you get tested regularly (at least every eight weeks), even if you don’t have symptoms.

Where can I find information on the COVID-19 vaccine program in another language?

Information on the vaccine program is available in multiple languages and can be found here.

Do I have to get a COVID-19 vaccine as a CPV driver?

No. You can continue to be a CPV driver without receiving the COVID-19 vaccines. The Australian Government’s policy is that receiving a vaccination is voluntary, although it aims to have as many Australians vaccinated as possible.

There are, however, limited circumstances where an employer may require their employees to be vaccinated. You can find more information here on the Fair Work Ombudsman’s website.

Can I ask my passenger if they have had a COVID-19 vaccine?

No. Passengers are not required to have a COVID-19 vaccine to use a CPV nor are they required to provide evidence of this.

Passenger restrictions

Do my passengers need to wear a face mask?

Yes. Face masks must be worn in commercial passenger vehicles.

Your passenger must wear a fitted face mask that covers their nose and mouth.

For more information on face masks, see here.

A face mask is not required to be worn in some circumstances and when a lawful exemption exists. Lawful excuses or exceptions for not wearing a face mask can be found here. A medical certificate stating that a person has a lawful reason for not wearing a face mask is not required. If a person has a lawful reason for not wearing a face mask, they do not need to apply for an exemption or permit. If stopped by police in a setting where face masks are mandatory, they may be asked to confirm the lawful reason for not wearing a face mask.

If your passenger is not wearing a mask and you feel that you are unable to provide a safe service for either you or your passenger/s you are not required to accept the trip.

Should my vehicle have a digital system to record passenger details?

Yes. It is mandatory for vehicle owners to have the Service Victoria QR code in their vehicle for use by drivers and passengers.

More information on the Service Victoria QR code requirements for commercial passenger vehicles can be found here.

Is there a limit on the number of passengers that can travel in a commercial passenger vehicle?

There isn’t a limit on the number of passengers, however where possible, passengers should sit in the back seat. Drivers should set the air-conditioning to external airflow instead of recirculation and make hand sanitiser available for passengers where possible.

Booking service providers may choose to implement their own passenger limits. Please check with your preferred booking service provider if they have introduced any limits or additional safety measures.

What if I can’t maintain four square metres per person within my vehicle, can I still operate?

You can still provide CPV services provided:

  • you follow advice about vehicle cleaning
  • comply with the COVIDSafe Plan of your booking service provider (if they are required to have a COVIDSafe Plan); and
  • you and your passenger wear a face mask (unless you or your passenger has a lawful exemption).

Can I ask passengers to apply disinfectant hand sanitiser?

While you can’t require a passenger to use hand sanitiser, you can certainly offer hand sanitiser to your passengers. You should also clean and disinfect surfaces in your vehicle which you and your passengers touch after each passenger and after each driver with recommended products. See further details in Vehicle cleaning.

You should also wash your own hands thoroughly with soap and water, or hand sanitiser with at least 60 per cent alcohol, regularly.

Can I accept cash as payment?

Digital and contactless payment methods are recommended where possible.

Booking service providers may have their own policy regarding cash payments. You should check with your BSPs in the first instance. Find information on handling digital payments safely here.

If you do receive cash, you should wash your hands thoroughly with soap and water or use hand sanitiser with 60 percent alcohol after handling it.

What do I need to do if I am transporting a high-risk or COVID-19 positive passenger?

There are guidelines that outline the minimum requirements for PPE, cleaning and the disposal of waste for a commercial passenger vehicle (CPV) that is being used to transport high risk and COVID-19 positive passenger(s). These guidelines should be used in conjunction with other operational controls to ensure the health and safety of the driver, passenger and community.

Are there COVID-19 testing requirements for CPV drivers?

Depending on the passengers a CPV driver transports different testing requirements apply. Information on testing requirements can be found here.

Domestic Borders

Where can I find information on domestic border entry requirements?

Each jurisdiction may have their own border entry requirements. Please check the links below for the current border entry requirements:

Where can I find information on entry to Victoria?

Entry to Victoria requires a permit. Information on the Victorian Travel Permit System can be found here.

You can check the Travel Permit System / Coronavirus (COVID-19) to see the status of any zones you have been in and if you meet the border entry requirements for Victoria.

It is your responsibility (whether you are a CPV driver or passenger) to ensure you meet the border entry requirements.  CPV drivers are not required to ensure their passenger/s meet the requirements.

Different rules may apply to people living in the Victoria/New South Wales or Victoria/South Australia border communities. Find more information on border communities here.

Where can I find information on border communities?

Different rules may apply for people living in the Victoria/New South Wales or Victoria/South Australia border communities. Find more information here.