Driver FAQs

UPDATE 3/8/20: Following the Premier's announcement and the move to stage 4 restrictions in metropolitan Melbourne, commercial passenger vehicle services will remain available, but are only to be used to support access to permitted services and provide transport for permitted workers. We'll provide further details as they become available. Our FAQs, including those below, are still being reviewed to reflect the changes. In the meantime, visit the Department of Health and Human Services' website for general information.

New 5/8/20: I’m a CPV driver, can I work if I live in metropolitan Melbourne?

Yes, commercial passenger vehicles are permitted to work during Stage 4 restrictions but only to provide transport for permitted workers, or for emergencies, medical, care or compassionate purposes. You can work during the curfew hours (8pm-5am) to provide CPV services for these purposes.

Please note you must not work if you are unwell or displaying even the mildest of symptoms.

You must also wear a face covering when you leave home (unless you have a lawful exemption). This includes while working.

Updated 10/8/20: Are CPV drivers in Melbourne required to have a permit to provide services under Stage 4 restrictions?

Yes. You can find information about how to obtain a permit here. Example permitted worker permits are available here.

Updated 10/8/20: I'm an independent owner/driver in Melbourne. Can I issue myself a work permit?

If you are a sole trader, you can issue a work permit and sign the permit as both the employer and employee. If you are required to obtain a permit you can find information about how here. Example permitted worker permits are available here.

New 7/8/20: I am a CPV driver in Melbourne. Under Stage 4 restrictions can I still provide CPV services in different vehicles for different shifts?

Yes, providing the approved industry vehicle cleaning standards are met. For more information on vehicle cleaning, see here.

New 7/8/20: Can I continue to work for multiple booking service providers?

Yes, as long as each booking service provider has a COVID Safe Plan which meets the requirements outlined on the Business Victoria website, if they are required to have one.

New 5/8/20: I’m a CPV driver, can I work if I live in regional Victoria?

Yes, permitted people (including drivers) who live in a regional Victoria can leave home for work, as outlined in the Stay at Home restrictions. For regional Victoria restrictions are:

  • From 11:59pm on 5 August, Stage 3 Stay at Home restrictions apply if you live and work in regional Victoria, including Mitchell Shire, there are only four reasons that you can leave home: for food and necessary goods or services, for care, caregiving and medical treatment, exercise, and for work or study if you can’t do it from home.

Please note you must not work if you are unwell or displaying even the mildest of symptoms.

You must also wear a face covering when you leave home (unless you have a lawful exemption). This includes while working.

New 5/8/20: Can I pick up, or drop off a passenger from metropolitan Melbourne or regional Victoria and where can they travel to?

You can pick up or drop off a passenger from metropolitan Melbourne or regional Victoria, however passengers in those areas should only use a commercial passenger vehicle to travel for a permitted purpose.

The driver is not required to ascertain whether the passenger has a valid reason for travelling - this is the passenger's responsibility.

New 5/8/20: Can I travel 5 km from my home to pick up or drop off a passenger?

You can travel 5 km from your home to pick up or drop off a passenger.

You can pick up or drop off a passenger from metropolitan Melbourne or regional Victoria, however passengers in those areas should only use a commercial passenger vehicle to travel for a permitted purpose.

The driver is not required to ascertain whether the passenger has a valid reason for travelling - this is the passenger's responsibility.

New 5/8/20: I’m a CPV driver, can I go into an area that is under different restrictions to provide services?

You can pick up a passenger from either metropolitan Melbourne or regional Victoria and provide services to an area which is under different restrictions, however passengers in those areas should only use a commercial passenger vehicle to travel for a permitted purpose.

The driver is not required to ascertain whether the passenger has a valid reason for travelling - this is the passenger's responsibility.

New 11/8/20: Is A COVID Safe Plan required for all drivers?

Under Stage 4 workplaces that remain open require a COVID Safe Plan (unless you are a business with fewer than 5 employees working at a work premises).

Drivers must comply with any requirements of the COVID Safe Plan of their Booking Service Provider.

If you are not affiliated with a booking service provider or are running a business with fewer than 5 employees you are still encouraged to put a COVID Safe plan in place as best practice.

New 11/8/20: I am an independent owner/driver in Melbourne, can I adopt my Booking Service Provider’s COVID Safe plan?

Yes, as long as the plan meets the requirements outlined on the Business Victoria website for COVID Safe Plans.

New 5/8/20: Can I refuse to pick up or drop off passengers in metropolitan Melbourne or regional Victoria?

If you believe that you cannot provide a service safely, then you may choose to refuse or terminate a trip. Please note, it is never OK to refuse or cancel a trip based on a passenger’s nationality, disability or cultural background. There are equal opportunity and anti-discrimination laws that continue to apply to fare refusal.

New 5/8/20: I provide safety inspections for commercial passenger vehicles. Can I inspect vehicles in metropolitan Melbourne or regional Victoria?

Yes, you can leave home for essential work that cannot be performed from home. However, both vehicle owners and inspectors must wear a mask when leaving home, maintain physical distancing and practise good hygiene.

If you are sick, you must stay home and get tested. If vehicle inspectors are not confident they can provide a safe environment for themselves, they should not conduct inspections.

New 5/8/20: What support services are available to drivers?

The Victorian Government has invested $22 million towards a range of initiatives to boost the industry and support vulnerable Victorians who rely on the service and drivers who have lost work with the reduction in trips.

Full details on the assistance package can be found here.

Other State and Federal Government financial assistance packages are available to businesses. Details can be found here.

Updated 5/8/20: Should I wear a face covering?

Yes. People 12 years and older living or travelling in metropolitan Melbourne or regional Victoria must wear a face covering when leaving home for one of the permitted reasons.

There are exemptions for individuals with breathing difficulties, and those who have physical conditions that make it difficult to wear a face covering. If you are driving on your own in a vehicle for work, you do not need to wear a face covering. When you leave your vehicle or need to interact with others, you should put on a face covering. For information about face mask suppliers and how to wear a face mask, see here.

If you are travelling with others outside your household, including passengers or other people from your work, you must wear a face covering.

See the Department of Health and Human Services website for more information.

If you are unwell, stay at home and get tested.

Can I still pick up passengers arriving via the domestic airport terminals?

Yes, you can continue to pick-up passengers that arrive on domestic flights to Victorian airports. For up-to-date information visit the Melbourne Airport website.

Is there a limit on the number of passengers that can travel in a commercial passenger vehicle?

There isn’t a limit on the number of passengers, however where possible, passengers should sit in the back seat. Drivers should set the air-conditioning to external airflow instead of recirculation and make hand sanitiser available for passengers where possible.

Booking service providers may choose to implement their own passenger limits. Please check with your preferred booking service provider if they have introduced any limits or additional safety measures.

New 11/8/20: What if I can’t maintain four square metres per person within my vehicle, can I still operate?

You can still provide CPV services provided:

  • you follow advice about vehicle cleaning
  • comply with the COVID Safe Plan of your booking Service Provider (if they are required to have a COVID Safe plan); and
  • you and your passenger wear a face covering (unless you or your passenger has a lawful exemption).

What should I do if I suspect or am aware of someone in breach of gathering and physical distancing guidelines?

All members of the community have a responsibility to report any concerning activity to Victoria Police. This includes individuals or groups ignoring the restrictions around gatherings, or those suspected of failing to self-isolate. There are significant penalties in place for those found to be breaching restrictions.

For example, a CPV driver may pick up or drop off a passenger or passengers to a large gathering, or may be aware of an individual who is not self-isolating.

Anyone aware of concerning activity is encouraged to contact Crimestoppers on 1800 333 000.

Can I ask passengers to apply disinfectant hand sanitiser?

While you can’t require a passenger to use hand sanitiser, you can certainly offer hand sanitiser to your passengers. You should also clean and disinfect surfaces in your vehicle which you and your passengers touch after each passenger and after each driver with recommended products. See further details in Vehicle cleaning.

You should also wash your own hands thoroughly with soap and water, or hand sanitiser with at least 60 per cent alcohol, regularly.

Can I refuse cash as payment?

We recognise that cash may not be your preferred payment method in this environment. Digital and contactless payment methods may assist in reducing contact between drivers and passengers. If you do decide to receive cash, you should wash your hands thoroughly with soap and water or use hand sanitiser with 60 percent alcohol after handling it.

Avoid touching your face with unwashed hands.

Find information on handling digital payments safely here.

Do I still have to complete my medical assessment?

CPVV has temporarily amended its medical assessment requirements for accredited drivers to minimise pressure on the Victorian health system during coronavirus (COVID-19).

CPVV will contact currently accredited drivers who are due to submit a follow-up medical report with instructions on how to manage this process during coronavirus (COVID-19). In the meantime, these drivers can continue to provide CPV or bus services.

Accredited drivers are still required to report any changes to their medical condition that may affect their fitness to drive a CPV.

CPVV will issue communications when the annual fee and medical requirements are due to recommence.

Updated 21/7/20: I am a driver. Can I cross the NSW border to provide a commercial passenger vehicle service?

From Midnight Tuesday 21 July a border zone, clearly defined along the Murray River, will restrict entry to New South Wales (NSW) for Victorians to extremely limited purposes. You can check service.nsw.gov.au to determine if your address falls within the newly established border restrictions.

Border zone residents will only be able to cross into the other side of the NSW-Victorian border zone to go to work or attend an education institution if they can’t work or learn from home or to obtain medical care, supplies or health services.

All border zone residents must have a permit issued by Service NSW to cross the border. Permits issued up until the commencement of the border zone will expire at midnight 21 July. You will need to reapply for a new border entry permit. You can apply for a new permit online at www.service.nsw.gov.au.

Your passengers will also need a permit or be authorised to enter NSW under the Public Health Amendment Order 2020. Drivers are not expected to ensure their passengers are permitted to enter NSW. However, you should be aware that you may be stopped at the border if your passenger cannot demonstrate they are allowed to enter NSW.

You should not stay in NSW for longer than reasonably for work, education or to obtain medical care, supplies or health services.

If you live or have travelled in Victoria outside the border zone within the last 14 days, you will be able to cross the border to provide CPV services as these are critical services. However, you will need a permit and to self-isolate in NSW when you are not providing CPV services.

For more information on the NSW border restrictions see this NSW government website.

When providing cross-border services, you should also be aware of the requirements in border towns. See here for more information.

Can I use the sanitisation station in Albury if I cross into NSW?

Yes, the sanitisation station at Railway Place, Albury, is open to Victorian CPVs. This is a complimentary service entitling you to one sanitisation per vehicle, per day. For more information, please see here.

New 7/8/20: Can I cross the SA border to provide commercial passenger vehicle services?

Yes. You can cross the SA border to provide commercial passenger vehicles services. You must follow the requirements in the SA Emergency Management Direction and wear a face covering, as well as quarantine in SA when you are not providing CPV services.  

If requested by an SA authorised officer, you must also be able to produce evidence that you have undertaken a coronavirus (COVID-19) test in the previous 7 days or evidence of a negative test result from a coronavirus (COVID-19) test from the previous 7 days.

You will need to complete the cross border travel registration at least three days before to travelling into South Australia. You will need a letter from your employer or other evidence to demonstrate you are an essential traveller.

Your passengers will need to be essential travellers or essential travellers (restricted) to enter SA. Drivers are not expected to ensure their passengers are permitted to enter SA. However, you should be aware that you may be stopped at the border if your passengers cannot demonstrate they are allowed to enter SA.

See more information on the SA travel restrictions or phone the SA Information Line on 1800 253 787.