Driver FAQs

General information

Vehicle cleaning (Cleaning Laws)

Driver vaccine

Passenger restrictions

Domestic Borders

General information

Should I wear a face mask?

As of 11:59 pm Thursday, 22 September 2022, face masks are no longer required to be worn in CPVs. However, it continues to be strongly recommended.

Further information can be found at CPV face masks webpage.

How should I clean my vehicle?

You must clean and disinfect high touch surfaces in your vehicle in line with the CPV cleaning laws. Further detailed information can be found at the CPVV Cleaning laws for the CPV industry webpage.

What support services are available to drivers?

The Victorian Government has invested $22 million towards a range of initiatives to boost the industry and support vulnerable Victorians who rely on the service and drivers who have lost work with the reduction in trips.

A COVID-19 Test Isolation Payment of $450 is available you need to miss work due to self-isolation.

If you have been directed to quarantine for 14 days, there is a $1,500 payment available.

Full details on the assistance package can be found at the CPVV Victorian Government CPV support package webpage.

Other State and Federal Government financial assistance packages are available to businesses. Details can be found at the Australian Government Coronavirus information and support for business webpage.

Do I still have to complete my medical assessment?

CPVV has temporarily amended its medical assessment requirements for accredited drivers to minimise pressure on the Victorian health system during the COVID-19 pandemic.

CPVV will contact currently accredited drivers who are due to submit a follow-up medical report with instructions on how to manage this process during the COVID-19 pandemic. In the meantime, these drivers can continue to provide CPV or bus services.

Accredited drivers are still required to report any changes to their medical condition that may affect their fitness to drive a CPV.

CPVV will issue communications when the annual fee and medical requirements are due to recommence.

What should I do if I test positive for COVID-19?

Information on what to do if you test positive for COVID-19 and who you should notify can be found at the Coronavirus Your COVID Checklist webpage.

Do CPV drivers have COVID-19 testing requirements?

The Department of Health recommends that CPV drivers who pick up passengers and crew at international ports of entry (airports and seaports) get tested regularly for COVID-19, even if they have no symptoms. International ports of entry include Melbourne and Avalon Airports, as well as Port of Melbourne, Geelong Port, Port of Hastings and Port of Portland.

It is recommended by the Department of Health under their Surveillance testing industry list - COVID-19 that CPV drivers who transport these passengers or crew have either:

  • 1 x PCR (either throat-nose or saliva swab) test per week; or
  • at least 3 x rapid antigen tests per week, with no more than 72-hours between each test.

It is recommended that this testing continue for 14 days after transporting passengers and crew from international ports of entry. PCR tests are available at state-run COVID testing sites and are free for all Victorians. Rapid antigen tests can be purchased in pharmacies, supermarkets and other retailers (both in-store and online).

This testing is not recommended if the driver does not complete work at international ports of entry, unless.

Drivers may continue to provide services while waiting for the test results, unless they are experiencing COVID-19 symptoms in which case they should have a PCR test and isolate whilst they await their test results.

All drivers that experience COVID-19 symptoms or have been exposed to the virus via a primary close contact should stop work immediately and undertake a PCR test. More information about what to do if you test positive is available at the Coronavirus Your COVID Checklist webpage.

Is a CPV driver required to wear a mask if they are in the vehicle on their own?

CPV drivers travelling in a vehicle by themselves do not have to wear a mask.

What should I do if I suspect or am aware of someone in breach of restrictions?

All members of the community have a responsibility to report any concerning activity to Victoria Police. This includes individuals or groups ignoring the restrictions around gatherings, or those suspected of failing to self-isolate. There are significant penalties in place for those found to be breaching restrictions.

For example, a CPV driver may pick up or drop off a passenger or passengers to a large gathering or may be aware of an individual who is not self-isolating.

Anyone aware of concerning activity is encouraged to contact Crimestoppers on 1800 333 000.

Vehicle cleaning (Cleaning Laws)

Vehicle cleaning in the CPV industry

There is a higher risk of COVID-19 transmission in closed, indoor environments, especially those with poor air circulation such as a CPV, where physical distancing can’t be maintained

A person can be infected with COVID-19 due to close contact with an infected person. COVID-19 can be spread through coughing, sneezing, kissing, talking, or singing. Droplets can enter your mouth, nose or eyes and cause infection.

This can happen by having close face-to-face contact, being within 1.5 metres of someone with COVID-19, or by touching a contaminated surface before touching your face.

Cleaning and disinfecting high-touch surfaces continues to be an important way to manage COVID-19 transmission risks.

The latest recommendations are outlined in the Commercial Passenger Vehicle Industry COVID-19 Safety Guidelines.

Booking service providers, vehicle owners and accredited drivers continue to have ongoing obligations under industry laws to provide safe services, which includes controlling risks associated with COVID-19 transmission.

Thank you for your commitment to keeping your passengers and the Victorian community safe.

What are the vehicle cleaning laws?

While cleaning between passengers is no longer mandated, cleaning and disinfecting high-touch surfaces continues to be an important way to reduce COVID-19 transmission.

Measures relevant to the CPV industry to prevent the spread and transmission of COVID-19 are still required under public health directions and under general duties in industry laws.

CPV drivers should clean high-touch surfaces with a simple detergent throughout a shift.

However, where a confirmed or suspected COVID-19 positive passenger has been in the vehicle CPV surfaces should be cleaned with a detergent and a disinfectant with antiviral claims against COVID-19.

An approved hand sanitiser should continue to be made available to passengers.

CPV drivers should clean surfaces of the vehicle which are likely to have been touched, in the following circumstances


Which surfaces

At least once a day For example:* after a busy period.

Cleaning will be most effective in reducing COVID-19transmission risk after a peak period of trips where you have a high volume of passengers who are likely to have touched surfaces.

* at the start of a shift. Create a routine to clean before providing the first CPV trip on any day.

* after the last trip on any day. Create a routine to clean after providing the last CPV trip on any day.

High-touch surfaces that a driver or passenger is likely to have touched.

More on high-touch surfaces can be found in the Commercial Passenger Vehicle Industry COVID-19 Safety Guidelines.

Between drivers

(if a CPV is used by more than one driver, before providing the vehicle for use by the next driver)

High-touch surfaces that the driver is likely to have touched.

Should hand sanitiser still be provided to passengers?

BSPs should provide drivers with hand sanitiser which can then be made available for passengers during trips. It is no longer a mandatory requirement under the Industry Regulations; however, it is still encouraged as good hand hygiene is an effective way of reducing COVID-19 transmission risk.

More information can be found in the Commercial Passenger Vehicle Industry COVID-19 Safety Guidelines.

When does this come into place?

The cleaning requirements outlined the Commercial Passenger Vehicle Industry Regulations 2018 were changed on9 August 2022.

There are still obligations under industry laws to control risks of COVID-19 transmission and provide safe CPV services.

It is recommended that drivers clean vehicles with a simple detergent at least once per shift.  Where a confirmed or suspected COVID-19 positive passenger has been in the vehicle CPV surfaces should be cleaned with a detergent and a disinfectant with antiviral claims against COVID-19. More information about recommended vehicle cleaning can be found in the Commercial Passenger Vehicle Industry COVID-19 Safety Guidelines.

Driver Vaccine

Do I have to get a COVID-19 vaccine to provide CPV services?

Some CPV drivers must be boosted (fully vaccinated) to provide certain CPV services. Further information on this can be found at the CPVV COVID-19 vaccine program webpage.

Where can I get a COVID-19 vaccine?

CPV drivers can access any of the below vaccines.

Pfizer and Astrazeneca

Pfizer and Astrazeneca vaccines are available at locations across Victoria. Find the vaccination centre closest to you at the Coronavirus Vaccination centres webpage.

To book a vaccination through state-run centres – or to see links for how to book at your local GP or pharmacy – visit

Note that walk-ins are allowed at high-volume vaccination centres, but you are encouraged to book ahead by calling 1800 675 398. Select option 1 – option 1 – option 1.


Victorian pharmacists are now also offering the Moderna vaccine, which is a safe and effective mRNA vaccine.

If I get a COVID-19 vaccine, do I still need to continue to be COVIDSafe?

Yes. COVIDSafe practices remain vital for everyone whether you’ve been vaccinated or not. No vaccine is 100 per cent effective. We must all remain COVIDSafe.

This means drivers must continue to:

Please keep playing your part in keeping everyone safe. This means:

  • If you have any symptoms, get tested and isolate until you get a negative result.
  • Make sure you get tested regularly (at least every eight weeks), even if you don’t have symptoms.

Are COVID-19 booster doses recommended?

Yes, ATAGI has recommended a booster dose of the COVID-19 vaccine for all other Australians aged 18 and over at six months after their second dose.

Many Victorians, including CPV drivers, are currently eligible for their booster dose but have not yet received it.

Current international evidence suggests that the vaccine’s protection against COVID-19 decreases over time, particularly from 6 months onwards.

A booster dose is important for maximum, ongoing protection against infection and serious illness.

Everyone who is eligible is encouraged to book a booster dose to maintain their protection against COVID-19.

How do I book a booster dose?

COVID-19 booster doses are available from local GPs and pharmacists - the Vaccine Clinic Finder can be used to locate the nearest option.

The Victorian call centre and booking system can only be used to book booster doses six months after a second dose. Vaccination centre walk-ins are also available.

Where can I find information on the COVID-19 vaccine program in another language?

Information on the vaccine program is available in multiple languages and can be found at the COVID-19 vaccine information in your language webpage.

Can I ask my passenger if they have had a COVID-19 vaccine?

No. Passengers are not required to have a COVID-19 vaccine to use a CPV nor are they required to provide evidence of this.

Passenger restrictions

Do my passengers need to wear a face mask?

As of 11:59 pm Thursday, 22 September 2022, face masks are no longer required to be worn in CPVs. However, it continues to be strongly recommended.

Further information can be found at CPV face masks webpage.

Should my vehicle have the Service Victoria QR code to record passenger details?

Service Victoria QR codes are no longer required in CPVs, as of 6.00pm Friday, 18 February 2022.

Is there a limit on the number of passengers that can travel in a commercial passenger vehicle?

There isn’t a limit on the number of passengers, however where possible, passengers should sit in the back seat. Drivers should set the air-conditioning to external airflow instead of recirculation and make hand sanitiser available for passengers where possible.

Booking service providers may choose to implement their own passenger limits. Please check with your preferred booking service provider if they have introduced any limits or additional safety measures.

What if I can’t maintain four square metres per person within my vehicle, can I still operate?

You can still provide CPV services provided:

  • you follow advice about vehicle cleaning
  • comply with the COVIDSafe Plan of your booking service provider (if they are required to have a COVIDSafe Plan)

Can I ask passengers to apply disinfectant hand sanitiser?

While you can’t require a passenger to use hand sanitiser, you can certainly offer hand sanitiser to your passengers. You should also clean and disinfect surfaces in your vehicle which you and your passengers touch after each passenger and after each driver with recommended products. See further details in Vehicle cleaning.

You should also wash your own hands thoroughly with soap and water, or hand sanitiser with at least 60 per cent alcohol, regularly.

Can I accept cash as payment?

Digital and contactless payment methods are recommended where possible.

Booking service providers may have their own policy regarding cash payments. You should check with your BSPs in the first instance. Find information on handling digital payments safely.

If you do receive cash, you should wash your hands thoroughly with soap and water or use hand sanitiser with 60 percent alcohol after handling it.

Are there COVID-19 testing requirements for CPV drivers?

Depending on the passengers a CPV driver transports different testing requirements apply. Information on testing requirements can be found here.

Domestic Borders

Where can I find information on domestic border entry requirements?

Each jurisdiction may have their own border entry requirements. Please check the links below for the current border entry requirements:

Where can I find information on entry to Victoria?

Domestic travellers no longer require a travel permit to enter Victoria, regardless of their vaccination status, unless they have been overseas in the past 14 days.

You are not required to quarantine or hold a permit to enter Victoria from another Australian state or territory to visit, work, transit, or if you are a cross-border resident.

You do not require a permit if you have completed hotel quarantine interstate and wish to enter Victoria.

International travellers who enter Victoria from another state or territory must comply with the quarantine and testing requirements for international travellers from the time they arrive.

From 6pm Friday, 18 February,  international arrivals will no longer be required to obtain an international arrivals permit through Service Victoria.

The 14-day hotel quarantine period for international visitors and aircrew who aren’t boosted (fully vaccinated) or medically exempt will also reduce to 7 days.

You must follow all Pandemic Orders in place while you are in Victoria. If you start to feel any symptoms of COVID-19, please get tested at one of the many testing sites across Victoria straight away.

Visit the Coronavirus Interstate travel for more information.