Victorian Government CPV support package

The Victorian Government announced on 24 July 2020 that it is investing $22 million to support the commercial passenger vehicle industry and support jobs to ensure the safety of thousands of passengers and drivers relying on the service throughout the coronavirus (COVID-19) pandemic.  

This page contains information on the funding package for booking service providers (BSPs), commercial passenger vehicle drivers and driving instructors. It will be updated as more information becomes available.

Members of the Multi Purpose Taxi Program (MPTP) seeking information on how the funding package affects them should visit https://cpv.vic.gov.au/passengers/mptp

Key elements of the support package

  • More than $6 million will be invested to subsidise the depot fees paid by vehicle owners to booking service providers to make sure wheelchair accessible vehicles are available for those who need them.
  • $1.7 million will be invested to double the wheelchair lifting fee for the next three months paid by Government for transporting wheelchair users to give providers further incentive to keep wheelchair accessible vehicles operating.
  • The Multi Purpose Taxi Program (MPTP) subsidy will be increased from 50 to 70 per cent per fare during the next three months to make rides more affordable for the people who need them the most.
  • The Government will provide relief from the $1 Service Levy owed for the 2019-20 June quarter, to put more money into the pockets of drivers struggling during this period.
  • Up to $3.5 million worth of grants will be made available to support increased cleaning and sanitation of vehicles.
  • $1 million will be invested to establish a regional essential service fund to support booking service providers in regional communities who may be struggling to survive.
  • Implementation of the measures in the support package will be split between the Department of Transport, Commercial Passenger Vehicles Victoria and the State Revenue Office.

Read more about the package.

Information for booking service providers (BSPs)

What help is available for BSPs?

  • Grants will be available to BSPs (based on the number of vehicles operating under their platforms) to support increased cleaning and sanitation of CPVs at a capped cost of $3.5 million, including a provision for the Department of Transport to conduct an audit. This will be administered by the Department of Transport. See the Department's website for information.
  • There is funding to subsidise BSPs for each active vehicle that can take MPTP wheelchair accessible vehicle bookings. This is being administered by the Department of Transport. See the Department's website for information.
  • A regional essential service fund will be set up to support the viability of BSPs in small regional communities where elderly and mobility impaired people use CPVs for short trips, and there is little or no public transport. This will be administered by the Department of Transport. See the Department's website for information.
  • The Multi Purpose Taxi Program (MPTP) wheelchair lifting fee will be doubled from $21.10 to $42.20 for three months from 4 August to 3 November 2020 to encourage BSPs and drivers to return to delivering wheelchair accessible services rather than leave vehicles decommissioned due to low levels of demand. This may be extended, subject to a review of the status of the industry.
  • The State Government will be exploring new work opportunities for CPVs, including as part of a Phase 2 flexible public transport response to easing of COVID-19 restrictions. We don’t have any information available on this yet but will share it when we do.

We’re a regional BSP. How do we access the regional essential service fund?

  • This is being administered by the Department of Transport. See the Department's website for information.

How do we access the depot fee subsidy?

  • This is being administered by the Department of Transport. See the Department's website for information.

How do we access cleaning grants?

  • These are being administered by the Department of Transport. See the Department's website for information.

What do we have to do to meet the new cleaning standards?

  • A new regulation is being written that will implement new cleaning standards for CPVs. These are based on the public health advice issued by the Department of Health and Human Services.
  • Information on the new standards will be published on the CPVV website when it is available.
  • The Department of Transport will be conducting audits of vehicles in coming months to ensure these strict protocols are being followed.

Information for commercial passenger vehicle drivers

How do we get to keep the $1 levy?

  • CPV drivers will be allowed to keep the $1 CPV service levy for three months.
  • This is being administered by the State Revenue Office (SRO).
  • Booking service providers will sign a Memorandum of Understanding to ensure this will be passed onto drivers.
  • Contact the SRO for more information: www.sro.vic.gov.au

I’m a driver in a regional area. How do I access the regional essential service fund?

  • This is being administered by the Department of Transport. See the Department's website for information.

If I take an MPTP member on a trip, how is the 70 per cent subsidy applied?

  • This will be applied automatically at the point of sale. You don't need to do anything differently.

Information for driving instructors

Can I get any money or support from the government’s commercial passenger vehicle financial assistance package?

  • CPVV is only administering the parts of the package relating to the Multi Purpose Taxi Program, which does not affect driving instructors. The rest is being looked after by the Department of Transport. See the Department's website for information.