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If you have COVID-19, its symptoms or you are in contact with someone with it FAQS

I’m feeling unwell, what should I do?

It is more important than ever that if you have any symptoms, however mild, you stay home and get tested. You should not provide commercial passenger services.

For more information on testing, visit the DHHS Taking the test page.

Updated 6/8/20: I have been tested for coronavirus (COVID-19) and I am awaiting results, what should I do?

If have symptoms and have been tested for coronavirus (COVID-19), there is a risk that you could have coronavirus (COVID-19) and could spread it to other people. You must return home immediately after the test. You must remain in self-isolation at home until you find out your test result. You must not provide any commercial passenger vehicle services.

For more information on what to do after your test, visit the DHHS Taking the test page.

You must also notify CPVV immediately. You will be served with a Prohibition Notice requiring you to cease providing commercial passenger vehicle services immediately. There are significant court penalties for non-compliance with a Prohibition Notice.

If you receive confirmation from a doctor or Public Health Officer that you have tested negative for coronavirus (COVID-19) and can cease your self-isolation, please contact CPVV at safety@cpv.vic.gov.au so that we can arrange for the reinstatement of your driver accreditation.

The Victorian government is providing financial support to Victorian workers who are self-isolating or quarantining. For more information, visit the DHHS Coronavirus (COVID-19) Worker support payment page.

Updated 6/8/20: What happens if I test positive for coronavirus (COVID-19)?

If you have tested positive for coronavirus (COVID-19), you must isolate yourself at home until you are advised by a Public Health Officer that you can return to your usual activities. You must not provide any commercial passenger vehicle services.

Please read the information on ‘confirmed case’ factsheet for patients provided on the DHHS website. You must follow those instructions immediately.

You must also notify CPVV immediately. You can notify CPVV by emailing safety@cpv.vic.gov.au.

You will be served with a Prohibition Notice by CPVV requiring you to cease providing commercial passenger vehicle services immediately. There are significant court penalties for non-compliance with a Prohibition Notice.

You are also required to notify WorkSafe online here or by calling 13 23 60, if you worked between:

  • 14 days prior to the onset of symptoms, or the 14-days prior to receiving the confirmed diagnosis of COVID-19 (whichever comes first); and
  • when you receive clearance from isolation from DHHS.

Failure to notify WorkSafe could result in a penalty of up to $39,652 (240 penalty units) for an individual or $198,264 (1200 penalty units) for a body corporate.

Once you receive a medical clearance certificate from DHHS (Public Health Officer) confirming you are no longer infectious and can cease your self-isolation, please contact CPVV at safety@cpv.vic.gov.au so that we can arrange for the reinstatement of your driver accreditation.

The Victorian government is providing financial support to Victorian workers who are self-isolating or quarantining. For more information, visit the DHHS Coronavirus (COVID-19) Worker support payment page.

Updated 6/8/20: What if I have been in close contact with a confirmed case for coronavirus (COVID-19)?

If you are a close contact, the Department of Health and Human Services will contact you. A close contact must stay home, self-isolate and get tested. You must not provide any commercial passenger vehicle services.

Please read the information on the ‘close contact’ factsheet for patients provided on the DHHS website. You must follow those instructions immediately.

You must also notify CPVV immediately. You will be served with a Prohibition Notice requiring you to cease providing commercial passenger vehicle services immediately. There are significant court penalties for non-compliance with a Prohibition Notice.

If you receive confirmation from DHHS (Public Health Officer) that you can cease your self-isolation, please contact CPVV at safety@cpv.vic.gov.au so that we can arrange for the reinstatement of your driver accreditation.

The Victorian government is providing financial support to Victorian workers who are self-isolating or quarantining. For more information, visit the DHHS Coronavirus (COVID-19) Worker support payment page.

Updated 6/8/20: What are booking service providers required to do if one of their drivers becomes a suspected or confirmed coronavirus (COVID-19) case, or is required to self-isolate?

Booking service providers are also asked to report instances of drivers who are suspected/confirmed coronavirus (COVID-19) cases or have been required to self-isolate by contacting CPVV at safety@cpv.vic.gov.au.

You are also required to notify WorkSafe online here or by calling 13 23 60 if an employee, independent contractor, or an employee of an independent contractor has worked or attended the workplace between:

  • 14 days prior to the onset of symptoms, or the 14-days prior to receiving the confirmed diagnosis of COVID-19 (whichever comes first); and
  • when they receive clearance from isolation from DHHS.

Failure to notify WorkSafe could result in a penalty of up to $39,652 (240 penalty units) for an individual or $198,264 (1200 penalty units) for a body corporate.