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Vehicle owners FAQs

CURRENT ALERTS: The current lockdown in Victoria has been extended until Tuesday, 27 July at 11.59pm. The current lockdown settings will continue for the next seven days and Red Zone Permits will be temporarily paused. Learn more https://cpv.vic.gov.au/drivers/coronavirus-covid-19/current-restrictions-in-victoria

Do vehicle owners need to have the Service Victoria QR code in their vehicle?

Yes. It is mandatory for vehicle owners to have the Service Victoria QR code in their vehicle for use by drivers and passengers.

More information on the Service Victoria QR code requirements for commercial passenger vehicles can be found here.

Vehicle owners should work with drivers to encourage passengers to check-in using the Service Victoria QR code. Drivers are not responsible for ensuring passenger compliance with the Service Victoria QR code, and it is not mandatory for passengers to check-in but it is recommended.

What other records must vehicle owners keep?

If you are:

  • an owner driver, including if you lease the vehicle
  • a vehicle owner who engages drivers to provide commercial passenger vehicle services using your vehicle/s
  • a booking service provider that owns vehicles used to provide commercial passenger vehicle services

you must keep records to demonstrate compliance with the Directions (and above Service Victoria QR code requirements)

For example, if you engage drivers to provide commercial passenger vehicle services using your vehicle/s, you must keep records of driver payments (these may be used to cross-check shift information). Examples used to demonstrate you are meeting the requirement includes, but is not limited to:

  • copies of cleaning records and booked commercial passenger vehicle service trip data if your booking service provider maintains these
  • trip data about any unbooked services your vehicle provides.

I am an independent owner/operator, what else do I need to know?

If you are a booking service provider (BSP) that is exempt from registering with CPVV, you must also fulfil the requirements of a BSP. This includes vehicle owners that own one or two vehicles and accept bookings only for those vehicles. If this applies to you, please see the BSP section for more information.

If you only provide unbooked trips you must still ensure, under regulations effective 18 November 2020, that your vehicle is cleaned as required and keep cleaning records for your vehicle. For more information see What information do I need to keep in cleaning records.