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Driver certificates, photo IDs and MPTP cards

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Documents required when providing a commercial passenger vehicle or bus service

When we accredit you, we’ll issue you with a driver certificate. All commercial passenger vehicle drivers must carry their driver certificate with them whenever they are driving.

Drivers wishing to provide unbooked (taxi) services must also carry a photo identification card (photo ID) and a Multi Purpose Taxi Program driver smartcard (MPTP card).

See further information below on how to update your driver accreditation to include unbooked (taxi) services.

All accredited drivers must ensure that they are familiar with accredited driver responsibilities.

Driver certificates

Driver certificates are currently issued in a hardcopy format. Drivers can also view or download an electronic copy by creating a User Portal account.

Driver accreditation is perpetual, so driver certificates do not expire. This means that an accredited driver can continue to use their driver certificate showing an old payment period. The driver, their passengers or their employer can check the public register at any time. When a DC number is typed into the public register and the name of the driver comes up, this confirms that the individuals driver accreditation is current.

Driver accreditation certificate - page one, sample only

Photo Identification Cards (photo ID)

If you are driving a commercial passenger vehicle that provides unbooked (taxi) services, you must ensure your photo identification card is clearly visible at all times while driving.

New drivers or drivers who have recently added unbooked (taxi) services to their accreditation will need to attend a VicRoads office to have their photo taken if we do not already have their photo on our records. The driver can show their photo capture letter (new drivers) or driver accreditation certificate to the VicRoads staff member who will take their photo. The driver should receive their photo identification card via post approximately 5-7 business days after having their photo taken .

Accredited driver card - front

Multi Purpose Taxi Program driver smartcards (MPTP card)

Commercial Passenger Vehicles Victoria issues a Multi Purpose Taxi Program (MPTP) smartcard to accredited commercial passenger vehicle drivers who nominate they will be providing unbooked (taxi) services.

At the start of each shift, these drivers must log on to the approved electronic transaction terminal in their vehicle that’s compatible to process MPTP payments. The driver must remain logged on at all times during their shift and log off at their shift’s end.

The MPTP card shows the driver's name, driver licence number and driver accreditation number.

Emergency vouchers

If the electronic transaction terminal in the vehicle doesn't work a driver can use an emergency paper voucher to process an MPTP transaction.

To request vouchers, please note:

  • a maximum of two (2) voucher books can be issued per vehicle
  • only the vehicle registration owner can request emergency MPTP vouchers
  • request vouchers by email to mptp@cpv.vic.gov.au
  • please provide the following information:
    • name of owner
    • business address
    • mobile number
    • driver licence number
    • accreditation number
    • license plate number(s)

Apply for a replacement Driver certificate, photo ID or MPTP card

Contact us to arrange a replacement and we will send your new certificate or card to you in the mail.

Please note: A replacement MPTP card will come with a new pin number that cannot be changed. Entering the incorrect pin number three times will irreversibly block the card. We are unable to reactivate a blocked card and you would have to wait for a new card to be ordered.

How to update your driver accreditation to include unbooked (taxi) services

An accredited driver who wishes to update their driver accreditation to include unbooked (taxi) services needs to contact us and we will update their driver accreditation categories accordingly.

There is no cost to add unbooked (taxi) services to an existing accreditation.

Once updated, we will issue the driver with an MPTP card via post.

The driver will also need to attend a VicRoads office to have their photo taken if we do not already have their photo on our records. The driver can show their photo capture letter (new drivers) or driver accreditation certificate to the VicRoads staff member who will take their photo. Approximately 5-7 business days after having their photo taken the driver should receive their photo identification card via post.

Drivers must carry their photo identification card and MPTP card in addition to their driver certificate at all times when providing unbooked (taxi) services.