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Independent Service Provider Requirements

Information for vehicle owners

SETTING UP AS AN INDEPENDENT SERVICE PROVIDER

Commercial passenger vehicle (CPV) owners can choose to join an existing booking service provider (BSP) or set up as an independent service provider.

Key requirements include:  

  1. DETERMINE IF YOU NEED TO REGISTER AS A BOOKING SERVICE PROVIDER

    Generally, a person that receives requests for commercial passenger vehicles and arranges or facilitates the acceptance of those requests by or on behalf of drivers of commercial passenger vehicles needs to be registered as a booking service provider (BSP).   There are some exceptions.  For more information, please visit https://cpv.vic.gov.au/booking-service-providers/what-is-a-booking-service-provider#who

    Once registered as a booking service provider, these vehicle owners must comply with additional responsibilities and obligations, which can be viewed here: https://cpv.vic.gov.au/booking-service-providers/provider-responsibilities

  2. PROVIDE CPVV WTH YOUR BANK ACCOUNT DETAILS  

    For trip subsidy purposes under the Multi Purpose Taxi Program (MPTP), any vehicle owner wishing to become an independent service provider must provide CPVV with their Bank account details.

    Vehicle owners must fill out the form titled: Vendor Creation / Amendment Request form.  The form can be obtained by contacting CPVV on 1800 638 802.  Once the form is filled out correctly, it must be returned to CPVV by either emailing a copy to contact@cpv.vic.gov.au or marked attention to: CPVV Corporate Services GPO Box 1716, Melbourne VIC 3001.

  3. MULTI PURPOSE TAXI PROGRAM (MPTP) PAYMENT TERMINAL  

    As a provider of unbooked (taxi) services, vehicle owners will require an approved MPTP payment terminal for processing fares under the Multi Purpose Taxi Program (MPTP).

    At this stage, payment terminals that process MPTP transactions are only available through Cabcharge Australia and NetCabs Pty Ltd and you will need to apply directly to those organisations.

    Cabcharge has provided the website link below for new applicants wishing to become a merchant partner.

    CPVV notes that 13CABs (Oakleigh) is willing to install the payment terminal for vehicle owners, provided the vehicle owner has set everything up with Cabcharge directly.

    The first step is to access the link below and register your interest. For enquiries, Cabcharge can be contacted on 1800 652 229.

    New merchants must complete the form via the link below and submit online:

    http://merchants.cabcharge.com.au/?page_id=129

    NetCabs Pty Ltd can be contacted on telephone 03 8394 6812.

  4. VEHICLE OWNER RESPONSIBILITIES  

    Commercial passenger vehicle services in Victoria are guided by the Commercial Passenger Vehicle Industry Regulations 2018 (the regulations) and the Commercial Passenger Vehicle Industry Act 2017 (the Act).

    Vehicle owners and booking service providers must understand and meet their obligations under the regulations and the Act.  Requirements that apply now, or will be introduced shortly, include record keeping, consumer protections, safety duties, incident notifications and complaints management.  Copies of the regulations and the Act can be accessed via the link below:

    https://cpv.vic.gov.au/vehicle-owners/commercial-passenger-vehicle-owner-responsibilities

  5. EQUIPMENT / SIGNAGE

Vehicles providing unbooked services (taxis) require:

  • a fare calculation device (taximeter)
  • a CPVV approved security camera (metropolitan/urban/large regional only)
  • tactile signs fitted next to door handles
  • electronic payment terminal (for MPTP transactions) – see above
  • taxi number plates (issued by VicRoads)
  • Security camera labels (inside/outside) if applicable
  • Fare information (inside/outside) [refer to link below for fare template]

http://cpv.vic.gov.au/drivers/accredited-driver-responsibilities/fare-responsibilities/fare-labels-for-unbooked-services

Please note

- Roof signs (roof domes) are no longer required, but may be fitted

- CPV service providers must provide their own labels / signs including passenger fare labels and security camera labels - see link to fare templates above

- Vehicles providing unbooked services (taxis) may be painted in any colour

- The authority to register (ATR) form is still issued by CPVV and vehicle owners must present this form to VicRoads

If you require further information, please contact us on telephone 1800 638 802.  Alternatively, please access the CPVV website for more detailed information at: cpv.vic.gov.au