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Maintain your driver accreditation - FAQs

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Does my driver accreditation expire?

Due to legislation changes that came into effect on 2 July 2018, driver accreditation is now ongoing (perpetual) and doesn’t expire. We may suspend or cancel a driver accreditation for different reasons, including if the annual fee is not paid or the medical assessment is not submitted by the due date.

Will I need to pay an annual fee each year?

Yes, all drivers are required to pay a driver accreditation annual fee when they receive their invoice. Please contact us if you haven’t received your invoice and you believe you should have (your old ‘expiry’ date is less than 90 days away).

Have the fees for driver accreditation increased?

The fee structure for driver accreditation changed on 2 July 2018. There is now an application fee (for new driver accreditation applications) and an annual fee (for currently accredited drivers). Please visit our Fees and Charges  webpage for further information.

Will I need to provide a medical report every year?

Most drivers are only required to provide a medical assessment report every three years, however if there are medical concerns about your fitness to drive a commercial passenger vehicle, you may be required to provide a medical assessment and relevant specialist report/s annually.

I was previously issued driver accreditation for a three-year period. Why do I need to pay annually now?

Driver accreditation no longer expires and will continue unless it’s cancelled or surrendered. Drivers are now required to pay a driver accreditation annual fee to maintain their accreditation. You will be sent an annual fee invoice when you are next required to make a payment.

I usually receive my renewal form in the mail 16 weeks before it expires. Why haven’t I received it yet?

There were some delays sending the new Driver Accreditation Annual Fee and Medical Assessment form to drivers. These forms have now been sent. Please contact us if you still haven’t received yours.

If I don’t pay the fee and submit a medical report by the due date, will I be able to continue driving a commercial passenger vehicle or bus?

You must make payment and submit the relevant medical assessment/specialist report by the due date listed on the Driver Accreditation Annual Fee and Medical Assessment form to avoid your driver accreditation being suspended.

If you are unable to make payment or submit a medical assessment/specialist report by the due date, please contact us  to let us know.

I haven’t received a new driver accreditation certificate yet. Can I still drive a commercial passenger vehicle or bus?

If you still hold driver accreditation and appear as a current driver on our public register, you can continue to drive using your old driver accreditation certificate. You can check if you are still accredited on our public register.

If I haven’t received my annual fee invoice, should I just re-apply for driver accreditation online?

No, if you already hold driver accreditation you are not required to submit a new application. Please wait to receive your Driver Accreditation Annual Fee and Medical Assessment form in the mail.

I received a renewal notice before 1 July 2018. Will this still be processed?

If you submit all the required documentation and make payment before the due date, your renewal application will still be processed. However, if your renewal application is incomplete or late, it will not be processed, and you will be required to submit a new driver accreditation application.

How will I know I have passed my medical assessment?

If you successfully meet all the medical criteria, and have paid your annual fee, your accreditation will continue, and you will receive an updated driver accreditation certificate in the mail. Please allow up to 10 business days for processing.

If we have any concerns about your fitness to drive a commercial passenger vehicle, you may be asked to provide additional information.