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• Passengers
  • Coronavirus

    Find the latest information on Coronavirus (COVID-19).

  • Putting passengers first

    Commercial Passenger Vehicles Victoria regulates the commercial passenger vehicle industry in Victoria, ensuring compliance with legislated responsibilities in offering safe, accessible, customer-focussed and competitive services.

  • Safety is our priority

    Commercial Passenger Vehicles Victoria works with Victorian commercial passenger vehicle industry members to foster a culture centred around safety – safety for drivers and their passengers.

  • Public Register

    Find out if a vehicle is registered as a commercial passenger vehicle (CPV), a driver is accredited to offer a commercial passenger vehicle service or a CPV booking service provider is registered in Victoria.

  • Information for passengers

    Useful information for a range of passengers using commercial passenger vehicles in Victoria, including seniors and people with assistance animals.

  • Booking a commercial passenger vehicle

    Information for passengers on using booked and unbooked commercial passenger vehicle services in Victoria.

  • Fares

    Maximum fares for unbooked commercial passenger vehicles (CPV) that must be clearly visible to passengers of these CPV services in Victoria.

  • Feedback and complaints

  • Travelling with children

    Information for people travelling in Victorian commercial passenger vehicles with children who require safety restraints.

  • Travelling with a disability

    information on accessible commercial passenger vehicle services across Victoria.

  • Insurance and commercial passenger vehicle services

    What commercial passenger vehicle passengers need to know in case of their injury, or having personal items lost, stolen or damaged during a commercial passenger vehicle trip in Victoria.

  • Multi Purpose Taxi Program

    The Multi Purpose Taxi Program (MPTP) assists with the travel needs of people with severe and permanent disabilities by offering subsidised taxi fares to members.

  • Documents and forms

• Drivers
  • Coronavirus

    Find the latest information on Coronavirus (COVID-19).

  • Applying for driver accreditation

    You must hold a current driver accreditation to drive any type of commercial passenger vehicle or commercial/lprivate bus (eg. taxi, hire car, wedding hire car, rideshare).

  • Internal review of a decision

    We conduct internal reviews of certain decisions affecting applicants or holders of driver accreditation, commercial passenger vehicle registration or booking service provider registration

  • Dispute an application or police check result

    Commercial Passenger Vehicles Victoria conducts internal reviews of certain decisions affecting applicants or holders of driver accreditation, commercial passenger vehicle registration or booking service provider registration.

  • Maintain your driver accreditation

  • User portal

    The CPVV User Portal is an online platform that you can use to manage some services related to accreditation and CPV registration.

  • Public Register

    Find out if a vehicle is registered as a commercial passenger vehicle (CPV), a driver is accredited to offer a commercial passenger vehicle service or a CPV booking service provider is registered in Victoria.

  • Safety is our priority

    Commercial Passenger Vehicles Victoria works with Victorian commercial passenger vehicle industry members to foster a culture centred around safety – safety for drivers and their passengers.

  • Apply for driving instructor authority

    Professional driving instructors must hold a Driving Instructor Authority when teaching an unlicensed person to drive a car.

  • Fares

    Maximum fares for unbooked commercial passenger vehicles (CPV) that must be clearly visible to passengers of these CPV services in Victoria.

  • Mutual recognition

    Commercial passenger vehicle drivers (including commercial bus drivers) and driving Instructors are covered under the Mutual Recognition Agreement implemented through the Council of Australian Governments (COAG) on 11 May 1992.

  • Our safety approach

    How each commercial passenger vehicle industry participant needs to ensure the safety of their service for customers and drivers.

  • Multi Purpose Taxi Program

  • The $1.05 per trip levy

    From 1 July 2018, a $1 per trip levy applies to every commercial passenger vehicle trip in Victoria. This is being collected by the State Revenue Office Victoria.

  • Update my details

  • Driver certificates, photo IDs and MPTP cards

  • Accredited driver responsibilities

  • Case Assessment Team

  • Commercial passenger vehicle identification

  • Compliance Services

    Provides information on the Taxi Services Commission's Industry Compliance Officers, camera downloads and complaints.

  • Fees and charges

    Fees and charges that apply to the commercial passenger vehicle industry.

  • eNews

  • Documents and forms

  • Independent service providers

• Booking service providers
  • Coronavirus

    Find the latest information on Coronavirus (COVID-19).

  • What is a Booking Service Provider?

    Booking Service Providers (BSPs) for commercial passenger vehicles in Victoria need to apply for registration. Find out how.

  • Register as a Booking Service Provider

  • User portal

    The CPVV User Portal is an online platform that you can use to manage some services related to accreditation and CPV registration.

  • Public Register

    Find out if a vehicle is registered as a commercial passenger vehicle (CPV), a driver is accredited to offer a commercial passenger vehicle service or a CPV booking service provider is registered in Victoria.

  • Provider responsibilities

    Commercial passenger vehicle (CPV) Booking Service Providers need to ensure they comply with responsibilities around safety of CPV services, consumer rights, record keeping, reporting, CPV registration and driver accreditation.

  • Commercial passenger vehicle identification

  • Becoming a Data Collection Provider

    A guide and specifications for industry participants who would like to take part in providing services for subsidised trips taken by Multi Purpose Taxi Program members.

  • Our safety approach

    How each commercial passenger vehicle industry participant needs to ensure the safety of their service for customers and drivers.

  • The $1.05 per trip levy

    From 1 July 2018, a $1 per trip levy applies to every commercial passenger vehicle trip in Victoria. This is being collected by the State Revenue Office Victoria.

  • Fees and charges

    Fees and charges that apply to the commercial passenger vehicle industry.

  • Surrender your Booking Service Provider registration

    How to surrender your commercial passenger vehicle, booking service provider registration when no longer required.

  • Applying for driver accreditation

    You must hold a current driver accreditation to drive any type of commercial passenger vehicle or commercial/lprivate bus (eg. taxi, hire car, wedding hire car, rideshare).

• Vehicle owners
  • Coronavirus

    Find the latest information on Coronavirus (COVID-19).

  • Register a vehicle to carry commercial passengers

  • User portal

    The CPVV User Portal is an online platform that you can use to manage some services related to accreditation and CPV registration.

  • Public Register

    Find out if a vehicle is registered as a commercial passenger vehicle (CPV), a driver is accredited to offer a commercial passenger vehicle service or a CPV booking service provider is registered in Victoria.

  • Commercial passenger vehicle registration conditions

  • Our safety approach

    How each commercial passenger vehicle industry participant needs to ensure the safety of their service for customers and drivers.

  • Commercial passenger vehicle identification

  • Commercial passenger vehicle - specifications

  • Commercial passenger vehicle owner responsibilities

  • Commercial passenger vehicle inspection approval

    Requirements for annual vehicle inspections.

  • The $1.05 per trip levy

    From 1 July 2018, a $1 per trip levy applies to every commercial passenger vehicle trip in Victoria. This is being collected by the State Revenue Office Victoria.

  • Inform us of changes to your commercial passenger vehicle

    Information on what you need to do when buying, selling or making changes to a vehicle or the services provided by a registered to carry passengers commercially in Victoria.

  • Update my details

  • Fees and charges

    Fees and charges that apply to the commercial passenger vehicle industry.

  • Wheelchair Accessible Vehicle Subsidy Scheme

  • Independent service providers

  • Surrender your vehicle registration

    Information on how to surrender commercial passenger vehicle registration when no longer required.