Driver FAQs

General information

Vehicle cleaning

COVIDSafe Summer restrictions

Passenger restrictions

Victorian border (new 15/1/21)

General information

Should I wear a face mask?

Yes. Face masks must be worn in rideshare vehicles and taxis.

You must also wear a fitted face mask when you are in an airport terminal.

A fitted face mask must cover the nose and mouth.

There are exemptions for individuals with breathing difficulties, and those who have physical conditions that make it difficult to wear a face mask. If you are driving on your own in a vehicle for work, you do not need to wear a face mask. When you leave your vehicle and can’t maintain 1.5 metres distance from others you should put on a face mask. For information about face mask suppliers and how to wear a face mask, see here.

If you are travelling with others outside your household, including passengers or other people from your work, you must wear a face mask.

See the Department of Health and Human Services website for more information.

If you are unwell, stay at home and get tested.

How do I stop my face mask fogging up my glasses?

If a face mask is causing a safety risk, for example causing glasses to become foggy appropriate action should be taken to ensure the situation is safe.

You can try the following things to avoid your glasses fogging up while wearing a face mask:

  • washing the glasses with disinfectant, detergent or apply lens cleaner
  • put your glasses over the face mask, ensuring it is pinched at the nose.
  • use Micropore tape (available at all pharmacies) to tape the face mask along the bridge of your nose and cheeks, then put the glasses on top
  • put a folded tissue across the bridge of your nose, then put the face mask on and your glasses on top.

If the safety risk continues, discuss the matter either with your BSP or CPVV at safety@cpv.vic.gov.au

How should I clean my vehicle?

You should clean and disinfect high touch surfaces in your vehicle after each passenger and after each driver with recommended products. For more information on vehicle cleaning, see here.

What support services are available to drivers?

The Victorian Government has invested $22 million towards a range of initiatives to boost the industry and support vulnerable Victorians who rely on the service and drivers who have lost work with the reduction in trips.

Full details on the assistance package can be found here.

Other State and Federal Government financial assistance packages are available to businesses. Details can be found here.

Do I still have to complete my medical assessment?

CPVV has temporarily amended its medical assessment requirements for accredited drivers to minimise pressure on the Victorian health system during coronavirus (COVID-19).

CPVV will contact currently accredited drivers who are due to submit a follow-up medical report with instructions on how to manage this process during coronavirus (COVID-19). In the meantime, these drivers can continue to provide CPV or bus services.

Accredited drivers are still required to report any changes to their medical condition that may affect their fitness to drive a CPV.

CPVV will issue communications when the annual fee and medical requirements are due to recommence.

What should I do if I suspect or am aware of someone in breach of restrictions?

All members of the community have a responsibility to report any concerning activity to Victoria Police. This includes individuals or groups ignoring the restrictions around gatherings, or those suspected of failing to self-isolate. There are significant penalties in place for those found to be breaching restrictions.

For example, a CPV driver may pick up or drop off a passenger or passengers to a large gathering, or may be aware of an individual who is not self-isolating.

Anyone aware of concerning activity is encouraged to contact Crimestoppers on 1800 333 000.

What should I do if I suspect I have coronavirus, or I have been in close contact with someone who has coronavirus?

It is more important than ever that if you have any symptoms, however mild, you stay home and get tested. You should not provide commercial passenger services. Learn more.

Do CPV drivers need to be tested for coronavirus (COVID-19) regularly? (updated 12/1/21)

As a CPV driver you should get tested if:

  • you have symptoms of coronavirus (COVID-19) and
  • at least every eight weeks, even if you don’t have symptoms.

If you have symptoms of coronavirus (COVID-19), you must isolate until you get a negative result. If you do not have symptoms, you may continue working while waiting for your test result.

You may be required to undertake more regular testing if you transport international passengers from maritime ports of entry (any of the Ports of Hastings, Geelong, Portland and Melbourne).

Transport for international passengers from maritime ports of entry will be booked through your relevant BSP, who will inform you of the additional testing requirements. BSPs receiving bookings for international passengers from maritime ports of entry will be informed that the booking is for an international arrival.

The tests will help keep you and others safe. There are testing sites across Victoria.

Note: The Department of Health and Human Services (DHHS) is currently not permitting returning international passengers or air crew to travel from the airport in a commercial passenger vehicle and are instead making alternative travel arrangements. Some shipping agents at maritime ports may use a CPV to transport arriving crew.

Vehicle cleaning

What am I required to do?

As at 18 November 2020, it will be law for CPV drivers to do the following:

  • Make hand sanitiser with a minimum 60% alcohol content available to your passengers
  • Clean all driver high touch surfaces and passenger high touch surfaces at the beginning of your shift and after you have used your vehicle for private use
  • Clean all passenger high touch surfaces between CPV trips
  • Clean all driver high touch surfaces between drivers (if the vehicle is used by multiple drivers)
  • Clean all driver high touch surfaces once per day (if the vehicle is used by one driver only).

You can find vehicle cleaning tips for drivers here.

Your BSP is also required to have a process for recording your cleaning activities. You must follow your BSPs instructions and ensure your cleaning records are complete and accurate. If you operate independently, you need to keep these records yourself, see here.

Please also make sure you understand the additional obligations relating to cleaning that have been placed on CPV drivers by the Department of Health and Human Services.

When am I required to clean my vehicle?

As at 18 November 2020, you must by law clean both driver and passenger high touch surfaces at the start of your shift. You must also clean passenger high touch surfaces between each CPV trip. If your vehicle has multiple drivers, you must clean the driver high touch surfaces in between drivers. If you are the only driver, you must clean the driver high touch surfaces once a day. If your vehicle is used for private use, you must clean both the driver and passenger high touch surfaces before providing a CPV trip.

What is a driver high touch surface?

High touch surfaces are described in new cleaning regulations as "driver proximate surfaces" and include:

  • any hand-held payment device
  • the centre console
  • external and internal door handles, including the boot handle
  • the gear stick
  • the glove box
  • the handbrake
  • heat and air conditioner controls
  • navigation and radio controls
  • the radio mouthpiece
  • the rear-view mirror
  • seat belt clips
  • the steering wheel, including any buttons on the steering wheel
  • the transmission control
  • visors
  • wheelchair hoists (if applicable)
  • wheelchair restraints (if applicable)
  • windows, window controls and window handles.

What is a passenger high touch surface?

High touch surfaces are described in new cleaning regulations as "passenger proximate surfaces" and include:

  • any hand-held payment device
  • the centre console
  • external and internal door handles, including the boot handle
  • heat and air conditioner controls
  • seat belt clips
  • visors
  • wheelchair hoists (if applicable)
  • wheelchair restraints (if applicable)
  • windows, window controls and window handles.

What hand sanitiser and cleaning products should I use?

As at 18 November 2020, you are required to provide hand sanitiser that has a minimum of 60% alcohol content. For cleaning, you must use approved disinfectant that has anti-bacterial or anti-viral proprieties. For more information on cleaning and disinfectant products see here.

I am an independent owner/operator, what else do I need to know?

If you are a booking service provider (BSP) that is exempt from registering with CPVV, you must (effective 18 November 2020) also fulfil the requirements of a BSP. This includes vehicle owners that own one or two vehicles and accept bookings only for those vehicles. If this applies to you, please see the BSP section for more information.

If you only provide unbooked trips you must still ensure your vehicle is cleaned as required and keep cleaning records for your vehicle. For more information see What information do I need to keep in cleaning records.

COVIDSafe Summer restrictions

Can CPV services operate during COVIDSafe Summer restrictions?

Yes.

  • There are no commercial passenger vehicle restrictions for drivers and passengers throughout Victoria.
  • Passengers are permitted to use a commercial passenger vehicle to travel for any distance or reason.
  • Drivers are no longer required to have a permit to work. Drivers must continue to comply with a COVIDSafe Plan.

Drivers must:

  • wear a face mask when providing CPV services  (unless you have a lawful exemption), and
  • clean and disinfect high-touch surfaces in your vehicle after each passenger and after each driver, with recommended products.

See further details on the vehicle cleaning webpage

What does the ‘open with COVIDSafe Plan’ category mean?

You can find information on the COVIDSafe Plans webpage.

This COVIDSafe Sample Plan has been developed for booking service providers (BSPs) and operators not affiliated with a BSP to use.

COVIDSafe Sample Plan DOCX, 7.3 MB

Are commercial passenger vehicle drivers required to have a permit to provide services?

No. Drivers are no longer required to have a permit to work.

Do I still need to have an annual safety inspection?

Yes. Safety inspections, regular maintenance and servicing of commercial passenger vehicles is permitted and is still required.

Can I continue to work for multiple booking service providers?

Yes, as long as each booking service provider has a COVIDSafe Plan which meets the requirements outlined on the Business Victoria website. You must comply with the requirements of their COVIDSafe Plan.

Is a COVIDSafe Plan required for all drivers?

Drivers must comply with any requirements of the COVIDSafe Plan of their booking service provider.

If you are not affiliated with a booking service provider, you must have your own COVIDSafe Plan.

This COVIDSafe Sample Plan has been developed for booking service providers (BSPs) and operators not affiliated with a BSP to use.

COVIDSafe Sample Plan DOCX, 7.3 MB

You can find more information at Business Victoria.

What if I can’t maintain 1.5 metres between people in my vehicle? Can I still operate?

You can still provide CPV services as long as:

  • you follow advice about vehicle cleaning
  • you comply with the COVIDSafe Plan of your booking service provider, or your own COVID Safe Plan, if you’re not affiliated with a booking service provider; and
  • you and your passenger wear a face mask (unless you or your passenger has a lawful exemption).

Passenger restrictions

Can I pick up, or drop off a passenger from metropolitan Melbourne or regional Victoria and where can they travel to?

There are no restrictions on distance or where a passenger may travel when using a commercial passenger vehicle service in Victoria. Passengers can travel for any reason or any distance.

Please make sure you also understand what you have to do to meet the additional obligations the Department of Health and Human Services has placed on CPV drivers picking up passengers (including air crew) from ports of entry. Ports of entry include airports and maritime ports. Find information here.

Is there a limit on the number of passengers that can travel in a commercial passenger vehicle?

There isn’t a limit on the number of passengers, however where possible, passengers should sit in the back seat. Drivers should set the air-conditioning to external airflow instead of recirculation and make hand sanitiser available for passengers where possible.

Booking service providers may choose to implement their own passenger limits. Please check with your preferred booking service provider if they have introduced any limits or additional safety measures.

What if I can’t maintain four square metres per person within my vehicle, can I still operate?

You can still provide CPV services provided:

  • you follow advice about vehicle cleaning
  • comply with the COVIDSafe Plan of your booking service provider (if they are required to have a COVIDSafe Plan); and
  • you and your passenger wear a face mask (unless you or your passenger has a lawful exemption).

Can I ask passengers to apply disinfectant hand sanitiser?

While you can’t require a passenger to use hand sanitiser, you can certainly offer hand sanitiser to your passengers. You should also clean and disinfect surfaces in your vehicle which you and your passengers touch after each passenger and after each driver with recommended products. See further details in Vehicle cleaning.

You should also wash your own hands thoroughly with soap and water, or hand sanitiser with at least 60 per cent alcohol, regularly.

Can I accept cash as payment?

Digital and contactless payment methods are recommended where possible.

Booking service providers may have their own policy regarding cash payments. You should check with your BSPs in the first instance. Find information on handling digital payments safely here.

If you do receive cash, you should wash your hands thoroughly with soap and water or use hand sanitiser with 60 percent alcohol after handling it.

What do I need to do if I am transporting a high-risk or COVID-19 positive passenger?

There are guidelines that outline the minimum requirements for PPE, cleaning and the disposal of waste for a commercial passenger vehicle (CPV) that is being used to transport high risk and COVID-19 positive passenger(s). These guidelines should be used in conjunction with other operational controls to ensure the health and safety of the driver, passenger and community.

Can drivers pick up passengers or air crew who have arrived at the airport on an international flight? (updated 4/1/21)

The Department of Health and Human Services (DHHS) is currently not permitting returning international passengers or air crew to travel from the airport in a commercial passenger vehicle and are instead making alternative travel arrangements.

Can drivers pick up people at the airport who have arrived on a domestic flight? (updated 4/1/21)

Yes. Drivers can pick up people arriving on a domestic flight to Melbourne or Avalon Airport.

Restrictions apply to passengers arriving from NSW. Information is available at coronavirus.vic.gov.au/victorian-border-crossing-permit

It is not a driver’s responsibility to ascertain where a passenger has travelled from. However, if you feel that you are unable to offer a service safely for both you and your passenger/s, you are not required to accept the trip.

Can drivers pick up international arrivals from a maritime port? (updated 4/1/21)

Yes, but only if your booking service provider (BSP) is engaged directly by a shipping agent. All drivers that transport international maritime arrivals from a port of entry are required by the Department of Health and Human Services (DHHS) to be tested at least once per week for a period of 14 days from when they last took an international passenger. DHHS will advise the relevant shipping agent of the requirement for CPV drivers to be tested if they are engaged to transport arriving crew.

Victorian border (new 15/1/21)

Can an accredited CPV driver who lives in Victoria return after entering another state or territory  to provide CPV services?

Yes. However, from 11 January 2021, all entry into Victoria requires a permit.

The permit system is based on a traffic light system in which areas across Australia are designated as green, orange or red zones according to their risk, and applies to both travellers to Victoria and residents of Victoria returning from interstate travel.

NSW border community residents are exempt from obtaining a permit to enter Victoria. More information on border communities can be found here

All other CPV drivers will require a permit to enter Victoria from any state or territory in Australia.

Information on the Victorian Travel Permit System can be found here.

You should check Victorian Travel Permit System | Coronavirus (COVID-19) Victoria to see the status of any zones you have been in and if you are eligible for entry into Victoria. Zones may change, so you should check the status prior to applying for a permit.

CPV drivers are not responsible for ensuring their passengers meet the required entry requirements. This is the responsibility of passengers.

Please keep playing your part in keeping everyone safe.

  • Make sure you and any associated drivers wear a fitted face mask when carrying passengers.
  • Follow the cleaning laws for the CPV industry.
  • If you have any symptoms, get tested and isolate until you get a negative result.
  • Make sure you get tested regularly (at least every eight weeks), even if you don’t have symptoms.

Read our FAQs and follow us on Facebook or Twitter for the latest updates.

Can an accredited CPV driver who lives in a Victorian border community return after entering another state or territory to provide CPV services?

Yes. From 11 January 2021, all entry into Victoria requires a permit. However, if you are a resident of the NSW border community (the ‘border bubble’) you will not need to apply for a permit unless you have been in an orange or red zone in the last 14 days.

If you live within one of the designated NSW/Victoria border areas, you can use a form of official photo identification that shows your residential address. More information on border communities can be found here.

Residents of South Australia/Victoria border communities and all  other CPV drivers will require a permit to enter Victoria when coming from any state or territory in Australia.

Can an accredited CPV driver who lives in another state or territory enter Victoria to provide CPV services?

Yes. However, from 11 January 2021, all entry into Victoria requires a permit.

The permit system addresses an ongoing need for Victoria to maintain vigilance over its borders to protect the community. The permit system is based on a traffic light system in which areas across Australia are designated as green, orange or red zones according to their risk, and is for both travellers to Victoria and residents of Victoria returning from interstate travel.

if you are a resident of the NSW border community (the ‘border bubble’) you will not need to apply for a permit unless you have been in an orange or red zone in the last 14 days.

If you live within one of the designated NSW/Victoria border areas, you can use a form of official photo identification that shows your residential address. More information on border communities can be found here.

Residents of South Australia/Victoria border communities and all other CPV drivers will require a permit to enter Victoria.

Information on the Victorian Travel Permit System can be found here.

You should check Victorian Travel Permit System | Coronavirus (COVID-19) Victoria to see what zones you have been in and if you are eligible for entry into Victoria. Zones may change regularly, and you should check these prior to applying for a permit.

CPV drivers are not responsible for ensuring their passengers meet the required entry requirements. This is the responsibility of passengers.

CPV drivers that enter Victorian from NSW must follow cleaning regulations for the CPV industry.

Please keep playing your part in keeping everyone safe.

  • Make sure you and any associated drivers wear a fitted face mask when carrying passengers
  • Follow the cleaning laws for the CPV industry
  • If you have any symptoms, get tested and isolate until you get a negative result
  • Make sure you get tested regularly (at least every eight weeks), even if you don’t have symptoms

Read our FAQs and follow us on Facebook or Twitter for the latest updates.

If I live on the Victorian border do I need to apply for a Victorian Border Crossing Permit?

From 11 January 2021, all entry into Victoria requires a permit. The permit system is based on a traffic light system in which areas across Australia are designated as green, orange or red zones according to their risk, and applies to both travellers to Victoria and residents of Victoria returning from interstate travel.

Residents of the NSW/Victoria border communities are exempt from obtaining and carrying a permit. If you live within one of the designated NSW/Victoria border areas and haven’t been to an orange or red zone in the last 14 days you will be able to cross the border with official photo identification that shows your address.

Residents of South Australia/Victoria border communities will require a permit to enter Victoria.

Information on the Victorian Travel Permit System can be found here.

Can passengers travelling from another state or territory use a CPV service to enter Victoria?

Yes. However from 11 January 2021, all entry into Victoria requires a permit.

The permit system addresses an ongoing need for Victoria to maintain vigilance over its borders to protect the community. The permit system is based on a traffic light system in which areas across Australia are designated as green, orange or red zones according to their risk, and apply to both travellers to Victoria and residents of Victoria returning from interstate travel.

Information on the Victorian Travel Permit System can be found here.

You should check Victorian Travel Permit System | Coronavirus (COVID-19) Victoria to see what zones you have been in and if you are eligible for entry into Victoria. Zones may change regularly, and you should check these prior to applying for a permit.

Those living in designated Victoria/NSW border communities will continue to be exempt from obtaining and carrying a permit. If you live within one of the designated border areas, you can use a form of official photo identification that shows your residential address. If you have been in an orange or red zone in the last 14 days you will need to apply for a permit. More information on border communities can be found here.

Residents of South Australia/Victoria border communities will require a permit to enter Victoria.

Passengers are responsible for ensuring they meet the requirements for the Victorian border crossing. The border crossing permit application form is available at www.service.vic.gov.au

CPV drivers are not responsible for ensuring their passengers meet the required entry requirements. This is the responsibility of passengers.

Can drivers pick up people at the airport who have arrived on a domestic flight?

Yes. Drivers can pick up people arriving on a domestic flight to Melbourne or Avalon Airport.

From 11 January 2021, all entry into Victoria requires a permit. CPV drivers are not responsible for ensuring their passengers meet the required entry requirements. This is the responsibility of passengers.

If you feel that you are unable to offer a service safely for both you and your passenger/s, you are not required to accept the trip.