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Lost or stolen cards

If your Multi Purpose Taxi Program (MPTP) taxi card is lost or stolen, call us on 1800 638 802 between 8.30 am to 4.30 pm, Monday to Friday, or email the MPTP team.

Please note:

  • your old card will be cancelled and once cancelled it cannot be reactivated
  • a new card will be ordered for you
  • the new card will cost $16.50
  • your new card should arrive by post within four to five business days after we receive payment.

If you provide a stolen property report from Victoria Police, the new card fee will be waived.

The card has security features to help stop the card being used if it is lost or stolen. The security features will only work if you report the loss to the MPTP team.