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Terms and conditions

This page provides information on the terms and conditions for the use of Multi Purpose Taxi Program (MPTP) cards in Victoria.

  1. The MPTP card can only be used by the person whose details are printed on the card.
  2. The MPTP card can only be used for travel in vehicles registered as commercial passenger vehicles in the provision of unbooked commercial passenger vehicle services, or with interstate vouchers from Commercial Passenger Vehicles Victoria in interstate taxis.
  3. The MPTP member must be travelling in the vehicle to receive the subsidy for that trip. Carers, companions or family members may travel in the vehicle with the MPTP member.
  4. Only one subsidy applies to any single trip.
  5. The MPTP card is not transferable and must not be used by anyone other than the member whose details appear on the card.
  6. The MPTP card cannot be used to send parcels or packages in a vehicle.
  7. Other than during trip, the MPTP member or carer must keep the card in their possession at all times.
  8. MPTP membership does not guarantee that appropriate commercial passenger vehicle transport will be available on request.
  9. The MPTP card cannot be used with any other transport concessions or subsidies. If a trip, or part of a trip, is covered by insurance (for example, by the Transport Accident Commission), or paid for by any state or Commonwealth department or agency, the MPTP card can’t be used.
  10. MPTP membership will be cancelled if the member's circumstances change and the member stops being eligible.
  11. The MPTP member who has been given an exemption from eligibility or the annual subsidy cap may have that exemption withdrawn, cancelled or amended.
  12. The MPTP member must report inappropriate or suspicious use of an MPTP card to us as soon as possible.
  13. The MPTP member must report the loss or theft of an MPTP card to us as soon as possible.
  14. MPTP membership may be cancelled if a member does not comply with these terms and conditions. Commercial Passenger Vehicles Victoria may also take legal action.
  15. It is understood that the applicant or the authorised representative understands and accepts the terms and conditions of MPTP membership when they sign an application form.
  16. The MPTP member understands and accepts the terms of our Privacy Statement, a copy of which is provided when he or she signs this application form.
  17. The MPTP member must not travel in a Wheelchair Accessible Vehicle when using a tilting or reclining mobile chair as a mobility aid. These include high care chairs/beds, 'princess', 'duchess' or 'tub' chairs.
  18. The MPTP member must notify us if they are currently or have been an accredited driver or permit holder of a commercial passenger vehicle.