Home > Passengers > Fares

Fares

A booked service is a ride that has been booked through a Booking Service Provider or booked directly by a passenger with a driver whereas an unbooked service is one that is hailed on the street or at a taxi rank, where the fare is not negotiated beforehand.

Fare information for unbooked services must be displayed on the inside of the taxi, clearly visible to you (the passenger), and on the outside of the taxi on the left-hand side. This information should provide you with the applicable fare rates, including any fees and charges. Find printable graphics for fare information for unbooked services at the bottom of this page.

Maximum fares for all unbooked services in Melbourne and the surrounding metropolitan area (including Frankston and Dandenong), the Mornington Peninsula, Geelong, Ballarat and Bendigo, are set by the Essential Services Commission (ESC).

Please note: the ESC has set these maximum fares so that, on average, fares will be the same regardless of which fare structure is used to calculate the fare.

For more information, please contact Commercial Passenger Vehicles Victoria on telephone 1800 638 802.

Get a fare estimate upfront before you travel

You can ask for a fare estimate upfront from the driver or the Booking Service Provider and request an itemised receipt at the end of your trip.

If you have an issue, please contact the Booking Service Provider.

Fare information for unbooked service graphics

Fare information for unbooked services must be displayed on the inside of the taxi, clearly visible to you (the passenger), and on the outside of the taxi on the left-hand side. 

Download PDF graphics below: 

Passenger Fares Urban

Passenger Fares Metro