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Fares for unbooked services apply when you hail a taxi from the street or engage one at a taxi rank.

Fare information for unbooked services must be displayed on the inside of the taxi, clearly visible to you (the passenger), and on the outside of the taxi on the left-hand side. This information should provide you with the applicable fare rates, including any fees and charges.

Maximum fares for all unbooked services in Melbourne and the surrounding metropolitan area (including Frankston and Dandenong), the Mornington Peninsula, Geelong, Ballarat and Bendigo, are set by the Essential Services Commission (ESC).

The ESC determination of 13 September 2018 states that your commercial passenger vehicle (taxi) may apply one of two fare (tariff) structures, which are outlined below.

Please note: the ESC has set these maximum fares so that, on average, fares will be the same regardless of which fare structure is used to calculate the fare.

For more information, please contact Commercial Passenger Vehicles Victoria on telephone 1800 638 802.