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Travelling with a disability

We facilitate an industry that ensures transport services, (taxis and hire cars, including rideshare) are accessible for all members of the community, including people with a disability.

This page provides information on accessible commercial passenger vehicle services across the state.

Information on this page

Wheelchair Accessible Vehicles

Wheelchair Accessible Vehicles (WAVs) allow people who use wheelchairs to travel in their wheelchair if they and the wheelchair can be safely restrained in the vehicle.

Driver and passenger of wheelchair accessible vehicle

WAVs are vehicles designed or modified to carry one or more people seated in wheelchairs (depending upon the vehicle type) and between 4 and 11 passengers when not configured to carry wheelchairs.

Scooters, Princess, and other 'high-care' chairs must not be transported in wheelchair accessible taxis if the passenger is seated in them, as it is not safe.

However, they can be carried in a WAV if both:

  • the driver can safely restrain the chair to stop it moving, and
  • the passenger can move into a fixed seat in the vehicle and use the seat belt.

Read more about mobility aids in Wheelchair Accessible Vehicles

WAVs are required to give priority to bookings by people who use wheelchairs but may be used to carry other passengers when not engaged with wheelchair bookings.

When not carrying wheelchair passengers, WAVs have the same operating rights and conditions as standard commercial passenger vehicles, but charge a higher high occupancy fee (metropolitan) and higher occupancy fare (Geelong, Ballarat, Bendigo, Country and Regional) when carrying five or more passengers.

Booking a WAV

WAVs are available in Melbourne and regional areas. Ask your Booking Service Provider for a WAV when you book.

Multi Purpose Taxi Program

The Multi Purpose Taxi Program (MPTP) is available to assist with the travel needs of people with severe and permanent disabilities by offering discounted taxi fares to members of the program.

Multi Purpose Taxi Program Expansion Project

Our aim is to introduce more transport options for MPTP passengers, so that soon you can choose to take a taxi or hire car, including rideshare service.

Commercial Passenger Vehicles Victoria is currently partnering with both taxi and hire car (including rideshare) Booking Service Providers to trial technology that may enable them to carry MPTP passengers, subject to strict controls.

We are working with industry to ensure their technology is compatible with ours, that they can offer you a safe service and that your entitlements don’t change (you receive the full subsidy and don’t not have to pay a lifting fee).

We will notify our MPTP members the results of the trial, and any new transport options available to them at the conclusion and evaluation of all trials.

Lifting fee

When carrying an MPTP member with a wheelchair or scooter (M31) card, drivers receive a lifting fee when loading and unloading passengers from wheelchair accessible vehicles. In non-metropolitan Victoria a lifting fee is also paid for loading a wheelchair into the boot of a sedan or station wagon.

The lifting fee is covered under your MPTP membership. The current lifting fees are:

  • lifting fee for wheelchair accessible taxis - $20.80
  • lifting fee for conventional taxis in outer-suburban, urban and country zones - $10.40

Please note the lifting fee recognises the time it takes drivers to load and unload wheelchair and scooter users.

The fare calculation device must not be turned on while an MPTP passenger with an M31 card is being loaded or unloaded.

Drivers don’t receive the lifting fee when carrying passengers who do not have an M31 card. The meter can be turned on while a wheelchair or scooter is being loaded or unloaded for non MPTP passengers.

Passengers do not pay a lifting fee to the driver. If a driver asks you to pay a lifting fee, take their details and report this using our complaints form.

Initiatives

Initiatives to improve the availability and reliability of services for people who use wheelchairs include:

  • subsidising the cost of replacement or new Wheelchair Accessible Vehicles in country Victoria
  • the MPTP Expansion Project.

Correct charging of fares

The Commercial Passenger Vehicles Victoria (CPVV) Correct charging of fares brochure must be followed by drivers to charge the correct fares under the Multi Purpose Taxi Program (MPTP):

Assistance animals

Assistance animals, such as guide dogs must be accepted by the driver for carriage within the vehicles.

You can find more information about your rights when travelling with an assistance by visiting the Carrying asistance animals page.

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