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Lifting fees for MPTP passengers with a wheelchair or mobility scooter

Commercial Passenger Vehicles Victoria (CPVV) pays a lifting fee when a driver loads and unloads an MPTP passenger travelling in a wheelchair or scooter into a wheelchair accessible vehicle (WAV).

Outside of the metropolitan area, a partial lifting fee is also paid by CPVV for loading an MPTP member’s wheelchair into the boot of a vehicle that is not a wheelchair accessible vehicle.

The current lifting fees are:

  • $42.40* for wheelchair accessible vehicles (WAVs)
  • $10.60 for conventional vehicles outside of the metropolitan zone.

*Under the CPV industry support package announced 24 July 2020, the lifting fee for trips in WAVs has been increased from $21.10 to $42.40 for the period 4 August – 3 November 2020.

The lifting fee recognises the time it takes drivers to load and unload wheelchair and scooter users. Therefore, the fare calculation device or meter must NOT be turned on while the MPTP passenger is being loaded or unloaded.

MPTP members that use a wheelchair or scooter are NEVER required to pay the lifting fee personally.

If a driver asks you to pay a lifting fee, take their details and report this to CPVV either by:

  • contacting our Call Centre on 1800 638 802 (toll-free for fixed landlines only)
  • filling out the online complaints form on this website.

Please visit Customer feedback and complaints handling for more information on what we can investigate, and how to make a complaint.

When providing a service to a passenger with a wheelchair or scooter who is not an MPTP member, no lifting fee applies. In this case, drivers are permitted to turn the meter on while loading and unloading the passenger/s. This includes when carrying WAV passengers from interstate.

MPTP member information

From 4 August 2020 to 3 November 2020, the MPTP subsidy will increase from 50 per cent to 70 per cent. The subsidy will also apply to the full cost of any MPTP trip you take, including tolls and other charges.

Please note that the $60 per trip limit and your individual (yearly) member cap remain unchanged.

You don’t have to do anything differently when booking a trip to get these benefits. They will be applied automatically.

From 4 November 2020, the subsidy you receive will return to 50 per cent – but this will apply to the total cost of each trip, including tolls and charges. That means you will still pay less than you did before 4 August

Non-wheelchair accessible vehicle services

If you use services using a non-wheelchair accessible vehicle (for example, a sedan vehicle) and the driver loads/unloads your wheelchair into the vehicle, CPVV will pay a partial lifting fee of $10.60 to the service provider anywhere in Victoria.

Additional information

For more information on other MPTP changes effective from 4 August 2018, please click here.

For more information on the application process see How to apply