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Lifting fees for MPTP passengers with a wheelchair or mobility scooter

Commercial Passenger Vehicles Victoria (CPVV) pays a lifting fee when a driver loads and unloads an MPTP passenger travelling in a wheelchair or scooter into a wheelchair accessible vehicle (WAV).

Outside of the metropolitan area, a half lifting fee is also paid by CPVV for loading an MPTP member’s wheelchair into the boot of a vehicle that is not a wheelchair accessible vehicle.

The current lifting fees are:

  • $21.10 for wheelchair accessible vehicles
  • $10.55 for conventional vehicles outside of the metropolitan zone

The lifting fee recognises the time it takes drivers to load and unload wheelchair and scooter users. Therefore, the fare calculation device or meter must NOT be turned on while the MPTP passenger is being loaded or unloaded.

Wheelchair and scooter users are NEVER required to pay the lifting fee personally.

If a driver asks you to pay a lifting fee, take their details and report this to CPVV either by:

  • contacting our Call Centre on 1800 638 802 (toll-free for fixed landlines only)
  • filling out the online complaints form on this website.

Please visit Customer feedback and complaints handling for more information on what we can investigate, and how to make a complaint.

When providing a service to a passenger with a wheelchair or scooter who is not an MPTP member, no lifting fee applies. In this case, drivers are permitted to turn the meter on while loading and unloading the passenger/s. This includes when carrying WAV passengers from interstate.

For more information on the application process see How to apply