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Security cameras in commercial passenger vehicles

We have a new security camera specification that was introduced on 2 July 2018. The specification sets out performance criteria for new systems.

The criteria apply to all cameras being installed in commercial passenger vehicles that provide unbooked (rank and hail) services in the Melbourne metropolitan and urban and large regional zones.

Applicants are encouraged to develop innovative ways of meeting (or exceeding) the functional and technical requirements of the camera specification, and to submit them to us for consideration. Additional functionality may be accommodated within the camera system, subject to our approval. Approval will not be granted if the additional functionality could degrade the integrity and operation of the camera system.

The new specification, like the previous one that was introduced in December 2016, has a focus on outcomes, rather than being prescriptive.

Security cameras have been operating in commercial passenger vehicles since 2001 to improve safety. Footage from security cameras is accessed and used to investigate crimes reported to Victoria Police, and is used by us where we have legislated powers.

It’s illegal to use a commercial passenger vehicle to provide unbooked services (those hailed or from a rank) in the Melbourne metropolitan or urban and large regional zones without a security camera system that is fully functional.

Fines and/or rectification notices may be issued if a security camera is not working properly.

Information on this page

Privacy measures

Ensuring the privacy of passengers and drivers is paramount. The purpose of the camera system is to record incidents in commercial passenger vehicles for investigative purposes only. Images of everyday passenger trips are not viewed or retained by any person.

The Commercial Passenger Vehicle Industry Act 2017 (the Act) also prohibits a person from making an audio recording of any passenger of a commercial passenger vehicle unless they are a party to the conversation or have the consent of the passenger involved. This covers recordings made on all devices, including mobile phones, security cameras and dictaphones. Substantial penalties apply for non-compliance.

Camera downloads

Security cameras must operate at all times while the commercial passenger vehicle is being used to provide unbooked services. Following the report of an incident to us or Victoria Police, images can be downloaded by an authorised officer.

Only our authorised officers are permitted to download images from camera systems. Vehicles owners and drivers aren’t authorised to have access to images collected by the camera systems under any circumstances.

The requests for images are triaged, based on the severity of incident. Serious cases are attended to immediately, irrespective of the time or day of the week. Less serious cases will be considered in line with operational requirements but are likely to be conducted on the next business day.

Some examples of serious cases that are attended to immediately:

  • assault
  • armed robbery
  • sexual assault (of any type).

Some examples of less serious cases that will be attended to on the next business day:

  • criminal damage
  • fare evasion
  • property obtained by deception
  • fraud
  • theft.

Make sure your camera is working

It’s essential that drivers and vehicle owners ensure the security camera system is operating in their vehicle at all times when providing unbooked services.

The camera system must have a visual indicator showing when the camera is operational and when there is a malfunction.

The indicator light must be clearly visible to the driver when seated in the normal driving position, and is generally mounted into or attached to the dashboard of the vehicle on the driver's side of the steering column.

Security cameras and commercial passenger vehicles providing booked services

Security cameras (approved by us) are not required in commercial passenger vehicles providing booked services (i.e. hire cars / ride share vehicles).

However, if a vehicle owner wishes to install a camera system in their vehicle (hire car/ride share vehicle) that will capture images of passengers, they must only install a security camera that is compliant with our security camera specification and approved by us.

Vehicle owners interested in fitting a forward-facing camera (dash cam) [i.e. no footage of passengers] into their vehicle may do so, but should read about the legal obligations on our dash cam information page.

Approved security camera systems

Camera make

Model

Approved

Crown Cabs

Crown Cabs Camera Mk 121 August 2018

Taxicom

Taxi I Cam 8104H21 August 2018

Safe Taxi

STC004July 2018

Oiiicam

Oiiicam-1

March 2018

VAP, V5434

VAP, V5434

February 2018
(external camera head only)

Streamax

G60DT (X5-Lite)

November 2017

13CABS

13CABSi

July 2017

VerifEye

TaxiCam Mark 5

July 2014

VerifEye

TaxiCam Mark 4 Rev. K

October 2010

Camera suppliers

Crown Cabs

Telephone

03 9310 5422

Mail

62-68 Garden Drive
Tullamarine   Vic   3043

admin@crowncabs.com.au

Taxicom

Telephone

08 8340 8001

Mail

Unit 6/4 Coglin Street
Hindmarsh   SA  5007

taxicom@esc.net.au

Safe Taxi Pty Ltd

Telephone

131 001

Mail

PO Box 6185
Silverwater  NSW   2128

Streamax

Telephone

0431 391 376

Mail

35/7 Hoyle Avenue
Castle Hill    NSW   2154

13CABS

Telephone

02 9277 3700

Mail

PO Box 288
Oakleigh VIC 3166

VerifEye

Telephone

07 5456 2277

Mail

PO Box 819
Kunda Park QLD 4556

Smartek Industries (supplier of external camera head only)

Telephone

0415 728 755

Email

smartekindustries@outlook.com

Oiiicam Pty Ltd

Telephone

03 8394 6812

Email

sales@oiii.com

Information for camera suppliers

Camera suppliers are invited to make submissions for approval of their security camera system. Please read the approval requirements document for further information about how to make a submission:

Note that when printing image test charts (to A3) you need to specify "Actual Size" rather than "Scale to Fit Paper Size". You can check that it is correctly scaled using a ruler on the printed page.

The Private Security Act 2004 (Vic) requires installers of security equipment (and businesses that employ installers) to be registered as a security business. Contact details and further information about the registration process are available on the Victoria Police website.

In addition to the Security Camera Approval Requirements, camera suppliers are also required to submit evidence of the appropriate security business registration. A certified copy of your registration certificate or written confirmation from Victoria Police will satisfy this requirement.

If you have any questions regarding the security camera approval process please contact CPVV on 1800 638 802.