Home > Vehicle owners > Commercial passenger vehicle - specifications > Security cameras in commercial passenger vehicles

Security cameras in commercial passenger vehicles

It’s illegal to use a commercial passenger vehicle to provide unbooked services (those hailed or from a rank) in the Melbourne metropolitan and urban and large regional zones if it doesn’t have an approved security camera system that is fully functional.

CPVV’s security camera specification sets out minimum standards for operation, data security and image quality of security cameras installed in commercial passenger vehicles.

Applicants may apply to CPVV for camera approval by meeting the requirements set out in the:

Commercial passenger vehicle security camera specifications and approval process – July 2018 DOCX, 5.4 MB

Footage from security cameras can only be downloaded by authorised CPVV officers and is accessed and used to investigate crimes reported to Victoria Police, and is used by us where we have legislated powers.

Important information about Verifeye cameras

Following feedback from across our industry we can now confirm effective from 17 September 2019, VerifEye security cameras may no longer be installed into any new commercial passenger vehicle. They also cannot be used when transferring equipment to a replacement vehicle.

All existing VerifEye cameras must be removed from vehicles and replaced by an alternative CPVV approved camera by Wednesday 31 March 2021.

We would like to thank all vehicle owners and booking service providers, that offer unbooked services, who completed the VerifEye camera survey.

Survey results

A total of 298 people responded to the survey.

More than half of vehicle owners and booking service providers that responded told us that our proposed 18-month transition, was too long. However, 46 per cent of vehicle owners and 39 per cent of booking service providers said they needed more time.

Of the vehicle owners that responded, 63 per cent told us they lease their camera through a booking service provider. Over half of those booking service providers are already considering replacing the VerifEye cameras in their fleets within the next six, twelve or eighteen months. Of these providers, 21 per cent have more than 20 vehicles in their fleet. In addition, 94 per cent of vehicle owners owned five or less vehicles, with 88 per cent owning 1-2 vehicles.

As a result of your feedback we believe the proposed 18-month transition period for the replacement of VerifEye camera is appropriate.

Information on this page

Privacy measures

Ensuring the privacy of passengers and drivers is paramount. The purpose of the camera system is to record incidents in commercial passenger vehicles for investigative purposes only. Images of everyday passenger trips are not viewed or retained by any person.

The Commercial Passenger Vehicle Industry Act 2017 (the Act) also prohibits a person from making an audio recording of any passenger of a commercial passenger vehicle unless they are a party to the conversation or have the consent of the passenger involved. This covers recordings made on all devices, including mobile phones, security cameras and dictaphones. Substantial penalties apply for non-compliance.

Sample stickers for display to inform passengers

Camera downloads

Security cameras must operate at all times while the commercial passenger vehicle is being used to provide unbooked services. Following the report of an incident to us or Victoria Police, images can be downloaded by an authorised officer.

Only our authorised officers are permitted to download images from camera systems. Vehicles owners and drivers aren’t authorised to have access to images collected by the camera systems under any circumstances.

The requests for images are triaged, based on the severity of incident. Serious cases are attended to immediately, irrespective of the time or day of the week. Less serious cases will be considered in line with operational requirements but are likely to be conducted on the next business day.

Some examples of serious cases that are attended to immediately:

  • assault
  • armed robbery
  • sexual assault (of any type).

Some examples of less serious cases that will be attended to on the next business day:

  • criminal damage
  • fare evasion
  • property obtained by deception
  • fraud
  • theft.

Make sure your camera is working

It’s essential that drivers and vehicle owners ensure the security camera system is operating in their vehicle at all times when providing unbooked services.

The camera system must have a visual indicator showing when the camera is operational and when there is a malfunction.

The indicator light must be clearly visible to the driver when seated in the normal driving position, and is generally mounted into or attached to the dashboard of the vehicle on the driver's side of the steering column.

Security cameras and commercial passenger vehicles providing booked services

Security cameras (approved by us) are not required in commercial passenger vehicles providing booked services (i.e. hire cars / ride share vehicles).

Vehicle owners interested in fitting a forward-facing camera (dash cam) [i.e. no footage of passengers] into their vehicle may do so, but should read about the legal obligations on our dash cam information page.

Approved security camera systems

Camera make



Taxicomms (Queensland)

TaxicamHD TXC4010TVI4 December 2018

Crown Cabs

Crown Cabs Camera Mk 121 August 2018

Taxicom (South Australia)

Taxi I Cam 8104H21 August 2018

Safe Taxi

STC004July 2018



March 2018

VAP, V5434

VAP, V5434

February 2018
(external camera head only)


G60DT (X5-Lite)

November 2017



July 2017

The following camera systems are not approved for installation:

Camera make


Not approved for installation


Mk 4

From 17 September 2019


Mk 5

From 17 September 2019

* Note – existing unbooked commercial passenger vehicle owners that have a VerifEye Mk 4 or Mk 5 model fitted have until 31 March 2021 to replace their camera with an alternative approved camera system.

Camera suppliers

Taxicomms Pty Ltd (Queensland)


07 3262 8722


27 Nariel Street
Albion  QLD  4010

Email: cameras@taxicomms.com.au

Crown Cabs


03 9310 5422


62-68 Garden Drive
Tullamarine   Vic   3043


Taxicom (South Australia)


08 8340 8001


Unit 6/4 Coglin Street
Hindmarsh   SA  5007


Safe Taxi Pty Ltd


131 001


PO Box 6185
Silverwater  NSW   2128



0431 391 376


35/7 Hoyle Avenue
Castle Hill    NSW   2154



02 9277 3700


PO Box 288
Oakleigh VIC 3166



07 5456 2277


PO Box 819
Kunda Park QLD 4556

Smartek Industries (supplier of external camera head only)


0415 728 755



Oiiicam Pty Ltd


03 8394 6812



Information for camera suppliers

Camera suppliers are invited to make submissions for approval of their security camera system. Please read the approval requirements document for further information about how to make a submission:

Note that when printing image test charts (to A3) you need to specify "Actual Size" rather than "Scale to Fit Paper Size". You can check that it is correctly scaled using a ruler on the printed page.

The Private Security Act 2004 (Vic) requires installers of security equipment (and businesses that employ installers) to be registered as a security business. Contact details and further information about the registration process are available on the Victoria Police website.

In addition to the Security Camera Approval Requirements, camera suppliers are also required to submit evidence of the appropriate security business registration. A certified copy of your registration certificate or written confirmation from Victoria Police will satisfy this requirement.

If you have any questions regarding the security camera approval process please contact CPVV on 1800 638 802.