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Coronavirus (COVID-19)

CURRENT ALERTS: Please note current Victorian restrictions, any border restrictions, requirement for QR codes in CPVs and how to register for COVID-19 vaccination. See our coronavirus (COVID-19) advice and FAQs for the CPV industry and customers.

Information on this page

Digital record keeping of passengers

It is mandatory for CPV owners to have a digital record-keeping system, such as a QR code, available in their vehicle for passengers to check-in. From 28 May, CPVs must provide a Victorian Government QR Code in their vehicle for occupants to check into using the Service Victoria app.

This code records:

  • passenger’s first name
  • phone number
  • date and time the passenger used the service
  • registration number of the vehicle.

In addition, owners will be required by the Department of Health to keep records of:

  • copies of cleaning records and booked commercial passenger vehicle service trip data if your booking service provider maintains these
  • trip data about any unbooked services your vehicle provides.

The Victorian Government’s free and easy to use QR Code Service has a version specific for commercial passenger vehicles, which can be downloaded from here - https://busreg.covid19.dhhs.vic.gov.au/vehicles/s/login/SelfRegister

This service is integrated with the Victorian Government’s contact tracing system to help contact tracers respond to outbreaks even faster.

Owners need to ensure a digital record keeping system such as a QR code is available in their vehicle. Owners should work with drivers to ensure customers are encouraged to check in whenever using the service.

Drivers can assist passengers to check in by turning on internal lighting and remaining stationary until they have registered via the QR code, as scanning the code in the dark or in a moving vehicle can be difficult.

To remind passengers to wear their mask and to check-in using the QR code, download and print a free reminder, to place next to the code in your vehicle.

If vehicle owners choose to use another QR code system, it must be compatible with the Victorian Government Visitation API (Application Program Interface).

Connected third parties can go to the Victorian Government Visitation API to check if the QR Code service they are using is connected to the Victorian Government Visitation API. Read more in our FAQs here.

Testing at ports of entry

Commercial passenger vehicle drivers who transport international arriving crew or passengers from a port of entry are required to be tested for coronavirus (COVID-19) once per week or once per shift cycle, whichever is less, for a period of 14 days from when they last carried an international passenger. See Department of Health advice on testing for more information.

Ports of entry include Melbourne and Avalon Airports, as well as Port of Melbourne, Geelong Port, Port of Hastings and Port of Portland.

Note: International passengers and crew arriving at airports are met by the Department of Health and are not permitted to use a CPV. Some shipping agents at maritime ports may use a CPV to transport arriving crew. Transport for passengers from maritime ports of entry will be booked through your relevant booking service provider, who will inform you of the additional testing requirements.

The Department of Health highly recommends that all commercial passenger vehicle drivers are tested regularly (at least once every eight weeks) for coronavirus (COVID-19). The tests will help keep you and others safe. There are testing sites across Victoria.

Please keep playing your part in keeping everyone safe.

  • Make sure you and any associated drivers wear a fitted face mask when carrying passengers
  • Follow the cleaning laws for the CPV industry
  • If you have any symptoms, get tested and isolate until you get a negative result

Read our FAQs and follow us on Facebook or Twitter for the latest updates.

If you are a tour and charter bus driver providing services at ports of entry the requirements around coronavirus (COVID-19) testing will be communicated to you separately.

If you are a public transport bus driver providing services at ports of entry there is currently no requirement for be tested for coronavirus (COVID-19).

New workplace directions

Victoria has moved to COVIDSafe Settings.

The commercial passenger vehicle (CPV) industry must comply with these restrictions.

It must also comply with additional health and safety obligations that are outlined in a Workplace Direction issued by the Department of Health (DH).

Meeting these additional obligations will help maintain a COVIDSafe workplace and prepare for a suspected or confirmed case of coronavirus (COVID-19).

If a service meets the requirements of the cleaning regulations, it meets the additional obligations set out in the Workplace Directions. For information on how to meet the cleaning regulations, see our FAQs.

All CPV services must have a COVIDSafe Plan to operate. The additional industry obligations should be addressed as part of the COVIDSafe Plan. Information on COVIDSafe Plans and templates can be found here.

We know that drivers, owners and booking service providers continue to work hard responding to the impacts of coronavirus (COVID-19). These additional obligations are to help CPV services operate safely as more people move about.

See our FAQs for further information.

Using masks

Masks required in CPVs

Anyone driving or travelling in a commercial passenger vehicle must wear a fitted face mask.

If you're a CPV driver, you can download and print this A5 poster to display in your vehicle to remind passengers to wear a mask.

Wear a face mask while travelling A5 poster PDF, 72.1 KB

We recommend that you laminate the poster - it will stay looking smarter for longer and will be easy to wipe clean.

Learn more about correct mask use.

Masks in airport terminals and on flights

From 11:59pm 18 December 2020 you must wear a fitted face mask when you are in an airport terminal. You must also wear one on any domestic flight to or from Victoria. It is strongly recommended you wear a face mask while on any flight. See the Department of Health website.

CPV industry cleaning laws

Cleaning regulations for the commercial passenger vehicle (CPV) industry are in effect from 18 November 2020. These laws reflect our previous coronavirus (COVID-19) advice to industry.

We know industry has worked hard to provide safe services during the pandemic. Your efforts are still needed to reduce the risk of COVID-19 as Victoria opens up.

CPV drivers must clean with approved products throughout a shift. They must also keep a record of every time the vehicle is cleaned.

BSPs and vehicle owners who take bookings, or only take unbooked services must:

  • give drivers a way to record and submit cleaning records
  • keep cleaning records for 12 months.
  • take reasonable steps to support drivers with their responsibilities.

An approved hand sanitiser must also be available to passengers for every CPV trip that starts in Victoria.

Visit our vehicle cleaning FAQs for more information and resources. Or, read The Commercial Passenger Vehicle Industry Further Amendment Regulations 2020 .

On this page, you'll find information and resources for the commercial passenger industry to help reduce the risk of coronavirus (COVID-19).

Transporting a high-risk or COVID-19 positive passenger

There are guidelines that outline the minimum requirements for PPE, cleaning and the disposal of waste for a commercial passenger vehicle (CPV) that is being used to transport high risk and COVID-19 positive passenger(s). These guidelines should be used in conjunction with other operational controls to ensure the health and safety of the driver, passenger and community.

  • Frequently asked questions (FAQs)
    Find answers to FAQs for passengers, drivers, booking service providers, driving instructors and driving students and others involved in the CPV industry. This is a good place to start if you're looking for information on topics including cleaning and how restrictions and rules introduced to reduce the risk of coronavirus (COVID-19) affect the CPV industry.
  • Minutes from industry update meetings
    Read about what happened at our regular briefings for the CPV industry.
  • Creating a COVIDSafe workplace
    Advice from the Victorian Government.

CPVV on social media

Follow us on Facebook or Twitter to get the latest updates on the commercial passenger vehicle industry, including coronavirus-specific information.

Government advice on coronavirus (COVID-19)

  • The Department of Health - Coronavirus (COVID-19) page is the best place to start for the latest government advice on coronavirus
  • The Australian Government has useful updates here
  • Safe Work Australia has resources for workplaces in the taxi and rideshare services industries on COVID-19, work health and safety in general and workers’ compensation.
  • COVID-19 translated information for people from culturally and linguistically diverse backgrounds, health professionals and industry can be found on the Department of Health website.
  • The Smart Traveller website has a simple tool to check the risk level in individual countries.
  • The Australian Government Coronavirus app provides up to date official information and advice. The app is available for iOS and Android.
  • WorkSafe has issued guidance for the CPV and public transport industries around managing coronavirus risks.

Videos, posters and other resources

Business advice and support

The following websites have useful information for business owners affected by coronavirus (COVID-19):

Australian Government

Victorian Government

Quality Assurance Centre appointments

All scheduled appointments at the CPVV Quality Assurance Centre at Tullamarine have been cancelled until further notice, for the safety of drivers, staff and the wider community.

Critical compliance activity will continue. For more information, find the best way to contact us here.

COVIDSafe Plan

A COVIDSafe Plan supports a business in the protection of its staff, customers and visitors during the coronavirus pandemic.

From 11:59pm on 13 September 2020, it is mandatory for every Victorian business to have a COVIDSafe Plan. To ensure compliance, random spot checks are underway in metropolitan Melbourne and will commence in regional Victoria from 29 September 2020.

At minimum, a comprehensive COVIDSafe Plan must set out:

  • your actions to help prevent the introduction of coronavirus (COVID-19) in your workplace
  • the type of face mask or personal protective equipment (PPE) required for your workforce
  • how you will prepare for, and respond to, a suspected or confirmed case of coronavirus (COVID-19) in your workplace.

This plan must demonstrate how you will meet all the requirements set out by the Victorian Government. Some higher-risk industries or workplaces have additional requirements of employers and employees.

Organisations with multiple worksites must complete a COVIDSafe Plan for each worksite. Businesses must review and update their COVIDSafe Plans routinely, especially when restrictions or public health advice changes. You can find information on who needs a COVIDSafe Plan in our FAQs.

COVIDSafe for business

CPVV COVIDSafe Plan PDF, 617.4 KB

COVIDSafe Sample Plan

The COVIDSafe Sample Plan has been developed for booking service providers (BSPs) and operators not affiliated with a BSP to use to implement controls that will eliminate or reduce risks, so far as is reasonably practicable.

COVIDSafe Sample Plan and checklist DOCX, 103.0 KB

BSPs and those operators not affiliated with a BSP should work on implementing the highest control within their operations. It is important that BSPs and owners not affiliated with a BSP review and assess the COVIDSafe Plan within their operations to ensure the plan is fit for purpose and controls the risks of exposure to coronavirus (COVID-19).

BSPs and owners are required to ensure associated drivers are adequately trained and that they understand the application of the COVIDSafe Plan. This will help ensure we continue stay safe and stay open.